Hotel in Condado, the nicest are in San Juan, this hotel does not deserve to be in this area, Hotels.com needs to stop offering this nasty hotel, it is a lie and a rip off, it looks nice from the outside but once you see the rooms you are totally disappointed, room was old, dirty and outdated, windows sealed, we felt claustrophobic, bed gave us back pain
Staff not helpful at all during check in while raining just sat there and watch us haul our luggage, no cover entrance up to the “check in area”, door kept closing and getting soaking wet and had to wait for staff to buzz it open , but lady at the desk made sure to tell us what the charges were
Tourism Puerto Rico’s Department needs to shot down this hotel