My stay in Florence from August 7th to 9th was a nightmare due to serious security and safety issues. The most terrifying event was an unauthorized entry into our room around 4:00 PM while we were sleeping. The management called it a "mistake," but it left us feeling deeply insecure for the rest of our vacation.
Beyond the security breach, the room was in a state of severe disrepair. The shower head was loose and fell on my foot, the shower curtain fixture was broken, and the toilet leaked from its base after every flush. Cleanliness was also a major concern, with spiderwebs hanging from the ceiling and visible residue from dead flies on the walls.
I reported all these problems and requested a refund, but the owner was completely indifferent. This accommodation is not recommended to anyone seeking a safe, clean, and well-maintained place to stay, as it demonstrated a complete disregard for customer satisfaction and safety.