We checked in around 7 PM and unfortunately only one front desk agent was working, so it took quite a while. Our booking included late checkout and in-room Wi-Fi, but the agent told us Wi-Fi required Hilton membership and seemed unsure about the late checkout. I had emailed several times prior to arrival via Hotels.com and their official site but never received a response.
Our beach bure was clean and comfortable, but lighting inside the room was poor. It was set back from the ocean, with two other bures in front of us — though we could still see the water from the patio. If you’re expecting turquoise waters and a postcard-perfect beach, this may not be the resort for you. The beach area near the pool is nonexistent — to reach any beach access, you have to walk to the far end near the horse stables. The water is murky due to river outflow and mangroves, and the sand is more like soft mud.
That said, the massages were excellent, and the horseback riding was a lovely experience. Themed buffet dinner was okay, but breakfast was very good, and the swim-up bar was a highlight. The staff were consistently friendly and helpful overall, but communication and beach expectations could be improved.