I reserved a ground-floor room for medical reasons 9 months in advance for a five-night stay. Arriving, the front desk staff—who spoke very limited English—called in the Manager/Owner who informed me no ground-floor rooms were available and the was no elevator.
Asked why I hadn’t been notified earlier about the change, he blamed Hotels.com/Expedia for the communication failure and offered to cancel my reservation at no charge. This false offer was made knowing full well that 2 large local events and a national festival in town, and there were no available hotel rooms for at least 50 miles.
When I questioned him about his apparent hostility toward Hotels.com/Expedia, he responded with an angry stare and no explanation. I had no choice but to accept the second-floor room.
After hauling all my necessary equipment up the stairs, I checked my email—only to find a message sent that afternoon, stating:
“The room type that's booked is no second floor.”
Throughout the week I witnessed the Mgr. visiting politely with other guests. When he saw me he only could give me his evilest stare. On my 2nd to last day, he saw me, he said, "There has been a cancellation, you move to ground floor." My response was it's to late and no thanks.
The entire experience was frustrating. There were no movie channels, the TV automatically shut off after 2 hours, a retched odor persisted, and the room smelled as if it had been smoked in for 20 years covered by paint and air deodorant.