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Conrad Tulum Riviera Maya

5.0 star property
Tulum beachfront resort with 8 restaurants and spa

Choose dates to view prices

Tucked away near Akumal Beach, Conrad Tulum Riviera Maya is the ultimate luxury retreat for families. Unwind with a refreshing cocktail at one of 3 beach bars or indulge in some pampering at the onsite spa, where you can enjoy a manicure/pedicure and massage. With multiple dining options and helpful staff on hand, this hotel has everything needed to create unforgettable memories.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 8 restaurants and 3 beach bars
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • 24-hour fitness center
  • Beach umbrellas
  • Beach towels
  • Pool bar
  • Swim-up bar
  • Bar/lounge

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The current price is $391
$538 total
includes taxes & fees
Jun 21 - Jun 22

Why we love this property

Beach bliss awaits
Ocean views set this resort apart. Guests relish the private white sand beach, complete with umbrellas and towels. Three beach bars offer refreshment.
Work and waves
Business meets pleasure at this beachfront resort with meeting spaces, full-service spa, and multiple bars. Concierge services and a 24-hour gym await.
Poolside oasis
Luxury awaits at this resort with 3 outdoor pools, a private plunge pool, and a swim-up bar. Lounge under umbrellas at the poolside bar.

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Partial Ocean View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Partial Ocean View Guestroom with King Bed

8.8 out of 10
Excellent
(6 reviews)
  • Partial ocean view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Governors Suite BDRM

Premium bedding, pillowtop beds, minibar, in-room safe

CEIBA Governors Suite BDRM

  • Ocean view
  • 145 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Guestroom with King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • Resort view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Ocean View Guestroom with King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Presidential Suite

Premium bedding, pillowtop beds, minibar, in-room safe

CEIBA Presidential Suite

  • Ocean view
  • 186 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds

View from room

Partial Ocean View Guestroom w/ 2 Queen Beds

8.0 out of 10
Very good
(4 reviews)
  • Partial ocean view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Guestroom with 2 Queen Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Guestroom with 2 Queen Beds

10.0 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Guestroom with 2 Queen Beds

View from room

Ocean View Guestroom with 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for CEIBA Family Ste 2 BR Connecting Rooms

View from room

CEIBA Family Ste 2 BR Connecting Rooms

  • Garden view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Partial Ocean View (Ceiba)

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Ceiba Tropical View)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed (Ceiba Tropical View)

  • Resort view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Similar properties

8 outdoor pools, cabanas (surcharge), pool umbrellas
Hilton Tulum Riviera Maya All-Inclusive Resort
Tulum
  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.4 out of 10, Very Good, 1,950 reviews
The price is $342
$417 total
includes taxes & fees
Jun 1 - Jun 2
Hilton Tulum Riviera Maya All-Inclusive Resort
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About the neighborhood

Map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774

What's nearby

  • Riviera Maya Golf Club - 2 min drive - 2.1 km
  • Aktun Chen - 2 min drive - 2.1 km
  • Dolphinaris Tulum - 2 min drive - 1.4 km
  • Akumal Beach - 6 min drive - 8.1 km
  • Xel-Há Park - 7 min drive - 8.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 68 min drive
  • Cancun Intl. Airport (CUN) - 75 min drive
  • Cozumel Intl. Airport (CZM) - 28.4 miles/45.7 km

Restaurants

  • ‪Bahia Principe Grand Coba - ‬3 min drive
  • ‪Restaurant Kukulkan - ‬4 min drive
  • ‪Thali Restaurant - ‬4 min drive
  • ‪Restaurante Yucatan - ‬4 min drive
  • ‪The Truck - ‬5 min drive

About this property

Conrad Tulum Riviera Maya

Conrad Tulum Riviera Maya offers a private beach where you can enjoy the shade from a beach umbrella, plus you'll be within a 10-minute drive of Akumal Beach and Xel-Há Park. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and mani/pedis. Maratea - Mediterranean, one of 8 restaurants, serves lunch and dinner. Other highlights at this luxurious resort include 3 beach bars, a free kid's club, and a poolside bar. The helpful staff and overall property condition get good marks from fellow travelers.

All inclusive

All-inclusive room rates at Conrad Tulum Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

At a glance

DONE

Hotel size

    • 349 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered onsite valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 8 restaurants
  • 3 beach bars
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Supervised childcare (surcharge)

What to do

  • On a private beach
  • Fitness classes
  • Yoga classes
  • Shopping
  • Pool table
  • Cooking classes
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkeling nearby

Working away

  • 2 meeting rooms
  • Computer station
  • Conference center (50000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bicycle rentals
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 11 buildings/towers
  • Built in 2021
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • 3 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible spa
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Wheelchairs available on site
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Visual fire alarm
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 65-inch flat-screen TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Private plunge pool
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Dining

Maratea - Mediterranean - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Autor - Mexican - Overlooking the ocean, this fine-dining restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Kengai - Asian - Overlooking the ocean, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Ukai - Japanese - Overlooking the ocean, this sushi bar specializes in sushi and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Ultramar - This bar serves breakfast, lunch, and light fare. Open daily.

Awards and affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.

Fees & policies

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Property Registration Number 009-007-007445/2025

Frequently asked questions

Does Conrad Tulum Riviera Maya offer free cancellation for a full refund?

Yes, Conrad Tulum Riviera Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Conrad Tulum Riviera Maya?

Yes, there are 3 outdoor pools.

Are pets allowed at Conrad Tulum Riviera Maya?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Conrad Tulum Riviera Maya?

Yes, there's free valet parking.

What are the check-in and check-out times at Conrad Tulum Riviera Maya?

You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Conrad Tulum Riviera Maya and nearby?

Have fun with nearby activities like hiking, kayaking, and snorkeling. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Conrad Tulum Riviera Maya also has 3 beach bars and a private beach, as well as private plunge pools and a 24-hour fitness center.

Are there restaurants at or near Conrad Tulum Riviera Maya?

Yes, there are 8 onsite restaurants, featuring alfresco dining, local and international cuisine, and ocean views.

Does Conrad Tulum Riviera Maya have any outdoor private spaces?

Yes, every room features a private plunge pool and a furnished balcony or patio.

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Reviews

Reviews

9.0

Wonderful

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The property has a good selection of pools and beautiful poolside areas that are well-maintained. (8 reviews)
  • Breakfast options were great with a good selection and delicious food. (4 reviews)
  • The spa facilities were modern, luxurious, and offered a range of treatments with excellent service. (5 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Food
Restaurant
Room
Breakfast
Beach
Drinks
Children
Water
Design

Reviews

Verified

10/10 Exceptional

Excellent property, staff and services all the way around.
Adam, 4-night trip
Verified

10/10 Exceptional

Beautiful resort, service is unparalleled and great restaurants
Sandeep, 5-night trip
Verified

10/10 Exceptional

Great property and polite helpful staff. Very enjoyable and relaxing resort
Patrick, 5-night trip
Verified

8/10 Very good

Clean room, beautiful location.
Kirsten, 1-night trip
Verified

10/10 Exceptional

The rooms were clean and spacious. Loved the pools and beachside access, along with the extracurricular activities presented. Beds were comfortable and staff attentive. Front desk staff could be a bit warmer, and not all were knowledgeable in addressing/resolving customer concerns.
Carolina, 1-night trip
Verified

10/10 Exceptional

Great place to relax and spend some days with the family
Juan, 4-night trip
Verified

10/10 Exceptional

We had a fabulous time. The staff was so cordial and professional. Every restaurant and poolside area was beautifully maintained. Food was superb and prices reasonable for a resort. Daniel the boss of the beach and pool areas was delightful and so helpful and kind. The car service and luggage guys were great and the room stewards were fabulous.
Allison, 5-night trip
Verified

10/10 Exceptional

This property is amazing and service is excellent!
Giulliana, 5-night trip
Verified

10/10 Exceptional

Everything was great, staff were super nice and helpful. Food is good everything was super clean best resort I have stayed at.
Jossie, 3-night trip
Verified

10/10 Exceptional

Such an amazing resort with super friendly staff!
Jennifer, 4-night trip
Verified

10/10 Exceptional

Best service , beautiful jungle trail to room, beautiful pool
Christine, 5-night trip
Verified

10/10 Exceptional

The hotel was beautiful, and the staff was amazing!!!
Clarissa, 5-night trip
Verified

10/10 Exceptional

Can't wait to come back

It was perfect - and the staff was warm and wonderful
3-night trip
Verified

10/10 Exceptional

Absolutely gorgeous property, wonderful staff and great food options. Treat yourself to this exceptional experience!!
Eric, 3-night trip
Verified

10/10 Exceptional

Five-star luxury, excellent staff and service, all you need is on site
Michael, 4-night trip
Verified

10/10 Exceptional

Time away from the Cold

I truly enjoyed my stay at the Conrad. The staff were incredible and it was their hard work and engagement that made the experience so great.
Anderson, 5-night trip
Verified

10/10 Exceptional

Booked our babymoon here and everything was perfect. Very clean property, attentive staff and great food. Will definitely come back!
Adina, 7-night trip
Verified

10/10 Exceptional

The property is so beautiful and clean. We were greeted with refreshing tasteful drinks. Alexander, the concierge, was so knowledgeable and gave great insights about the resort. Our room was directly across from the ocean and that made the views even more illuminating. The live bands at night was entertaining. The service and staff were very friendly and thoughtful. They helped with celebrating my daughter birthday. We enjoyed dining at several restaurants trying different delicious dishes and drinks.
Jennifer Lee, 3-night trip
Verified

10/10 Exceptional

The staff was wonderful and friendly. A good mix of food options. And the resort was beautiful. The design of resort is perfect for pictures.
Ariel, 3-night trip
Verified

8/10 Very good

Place was great… never had a any hot water in rooms or jacuzzis…
Stewart, 2-night trip
Verified

8/10 Very good

Beautiful, location - good food and service. broken hot tubs and slow towel service.
Joseph, 4-night trip
Verified

10/10 Exceptional

Amazing staff & service, especially at the Ultramar bar! Thanks so much to the amazing hotel staff for a memorable stay!
Dharmesh, 6-night trip
Verified

10/10 Exceptional

This place is amazing. I could stay here forever. Sofia at the front desk made our stay comfortable and memorable. She truly made out vacation awesome
Dangill, 4-night trip
Verified

10/10 Exceptional

Beautiful property , amazing staff, but food and drinks are really expensive
Jorge, 4-night trip
Verified

10/10 Exceptional

The hotel was spectacular! Had a great private beach that you’re able to see fish and even stingrays! But best of all all the employees there made us feel very welcome and were super nice and helpful throughout the whole stay. I would definitely recommend going there and we had an amazing anniversary celebration
Monica Sandy, 6-night trip