I dont usually leave reviews but this trip warranted one.
As a military family, we have stayed in lots of hotels across the country. I never expected our stay at a Best Western to be the equivalent of a Motel 6 or worse.
I booked the room for my family for a weekend stay, not only due to close proximity to an excursion we had planned but because it had a pool. Upon arrival, the kids were super excited to see the pool and couldnt wait to get in. Came downstairs all dressed in swimsuits, and the door to pool was locked. We went to ask the front desk if the pool was closed and were given a very rude, snotty reply "Yeah, its been closed since October!". No kindness, no customer service attitude at all. My kids are crushed cuz there is a shimmering pool sitting there ready to go, but "won't be open til Memorial Day". 1. The website did not disclose it wasnt open or i would have booked elsewhere. 2. If i had known we were going to be treated like crap from staff, we would've definitely stayed elsewhere. So after leaving Ms. Attitude and going upstairs, i planned to give my infant son a bath. No bath plug. Made a call downstairs to ask if they had one we could use. Snottily informed they dont have any. Great! No pool. No tub. Snotty service.
The room was like a Motel 6. There were someone else's hairs on one of the beds. Bathroom was a mess. Breakfast was a joke and the juice machine was broke. We will not be staying at a Best Western again. Update ur hotel. Hire kind staff