Escape to Zereno Boutique Hotel, near the ancient Tulum Mayan Ruins. Relax by the outdoor pool with cabanas and sun loungers or indulge in a rejuvenating spa treatment, followed by a drink at the poolside bar.
Zereno Tulum Beach Club Access puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can take a dip in the outdoor pool and indulge in massages. Other highlights include a poolside bar, a terrace, and a garden.
At a glance
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Hotel size
18 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18
Check-out time is 11:00 AM
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Special check-in instructions
The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free offsite parking within 33 ft
Street parking available
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Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 8:00 AM–10:00 AM
Bar/lounge
Poolside bar
What to do
Hiking/biking trails nearby
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Luggage storage
Bicycle rentals
Free pool cabanas
Pool loungers
Romance packages
Facilities
Safe-deposit box at front desk
Garden
Terrace
Mosquito nets
An outdoor pool
Spa services
Massage/treatment rooms
Accessibility
Elevator
Lever door handles
Room amenities
Be entertained
Smart speaker
55-inch Smart TV
Digital TV channels
Streaming services
Home comfort
Air conditioning
Minibar
Espresso maker
Window screens
Sleep well
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
What to enjoy
Furnished balcony
Individually decorated
Freshen up
Rainfall showerhead
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Food and drink
Free bottled water
More
Daily housekeeping
Mobile key entry
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include massages.
Fees & policies
Refundable deposits
Breakage deposit: USD 100 per stay
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property is professionally cleaned.
Also known as
Zereno
Zereno Boutique Hotel
Zereno Tulum Club Access Tulum
Zereno Tulum Beach Club Access Hotel
Zereno Tulum Beach Club Access Tulum
Zereno Tulum Beach Club Access Hotel Tulum
Frequently asked questions
Does Zereno Tulum Beach Club Access offer free cancellation for a full refund?
Yes, Zereno Tulum Beach Club Access does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Zereno Tulum Beach Club Access?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Zereno Tulum Beach Club Access?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Zereno Tulum Beach Club Access?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Zereno Tulum Beach Club Access?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is 11:00 AM.
What is there to do at Zereno Tulum Beach Club Access and nearby?
Have fun during the warmer months with activities nearby such as hiking. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.
Does Zereno Tulum Beach Club Access have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Zereno Tulum Beach Club Access like?
Zereno Tulum Beach Club Access is in Zama, a short 14-minute walk from Dos Aguas Park.
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Reviews
Zereno Tulum Beach Club Access Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
8.2
Amenities
9.2
Staff & service
9.2
Property conditions & facilities
Popular mentions
Service staff
Room
Shower
Reviews
Verified
10/10 Exceptional
Oct 7, 2025
Beautiful rooms!
Michael
Michael, 1-night trip
Verified
10/10 Exceptional
Jun 1, 2025
Was very nice and excellent service
Gaddiel
Gaddiel, 4-night trip
Verified
8/10 Very good
Dec 18, 2025
We had a nice stay at Zereno. We were able to book last minute as we had an issue with our other accommodation. The staff were friendly and professional and check in and out was easy. We visited in December and the pool was a bit chilly but we still enjoyed it one afternoon. The breakfast was very modest. While this hotel has relationships with other beachfront businesses, they don’t have their own beach access and it’s about 15 minute drive to the beach. Our room was clean and beautiful.
Jesse
Jesse, 4-night trip
Verified
8/10 Very good
Mar 15, 2025
Great place and great staff! Breakfast is kind of light and area can be a bit noisy (highway, construction)
Alexander
Alexander, 1-night trip
Verified
10/10 Exceptional
Jul 16, 2025
I was pleasantly surprised. Rustic decor with modern services. Clean, quiet & personalized service breakfast was delivered to room & airport drop off provided an extra touch. All staff were super friendly & helpful especially Thomas, who assisted in maneuvering a hiccup with a tour company. Will definitely recommend & return. Thanks a lot.
Antonette
Antonette, 2-night trip
Verified
10/10 Exceptional
Sep 30, 2025
Amazing hotel! I really like the interior design
Inna
Inna, 4-night trip
Verified
10/10 Exceptional
Jun 25, 2025
Great place love it
Roberto
Roberto, 3-night trip
Verified
10/10 Exceptional
Jun 26, 2025
Great hotel and service
Mia
Mia, 3-night trip
Verified
10/10 Exceptional
Jul 1, 2025
It was a good experience clean people wrrr very nice
María Teresa
María Teresa, 2-night trip
Verified
10/10 Exceptional
Sep 20, 2022
I absolutely enjoyed my stay! I went for birthday and the staff and location was amazing. I loved the natural light and jungle atmosphere. I would definitely book again.
Danielle
Danielle, 4-night trip
Verified
10/10 Exceptional
Jul 28, 2023
The property is very beautiful and secluded. The gentleman at the front desk was outstanding!
OSBALDO
OSBALDO, 2-night trip
Verified
10/10 Exceptional
Jun 10, 2025
I stayed at the top floor so the apartment ruff
Brandon
Brandon, 6-night trip
Verified
8/10 Very good
Sep 19, 2022
Staff was good.
Paige
Paige, 4-night trip
Verified
8/10 Very good
Jun 4, 2023
I enjoyed my stay at Zereno and highly recommend to stay here. Tulum beach is 10 minutes drive. The apartment was spacious and very clean. Everything to our liking
Sabrina
Sabrina, 3-night trip
Verified
8/10 Very good
Jan 4, 2023
I liked that this property was quiet, safe and clean in a area that was central and close to both Tulum town and the beach areas. We had an issue with the shower upon arrival but it was fixed immediately. Service was great and staff was always there to help and call a taxi for us when we needed one.
Ryan
Verified
10/10 Exceptional
Feb 5, 2023
The Zereno property and staff were amazing! The room was huge and clean. They were quick to offer services and bring towels upon request. We didn’t have a ton of plans when we booked so the staff was great about making recommendations. Couldn’t recommend staying here enough. Thanks again to Daniel and Fernando for all their local food and entertainment suggestions - really made the trip amazing!
joshua
joshua, 6-night trip
Verified
10/10 Exceptional
Jul 26, 2022
Birthday Getaway (9+ group)
Came here to celebrate mine and my sisters 30th birthday! Absolutely amazing service and stay. The front desk staff is so helpful and attentive! I suggest downloading the WhatsApp app to make communication easier. The rooms are very clean and well maintained. It was fairly hot & humid in Tulum during our stay, so make sure you have them show you how to turn on the ac. Cannot wait to visit again!
Verified traveler
4-night trip
Verified
6/10 Good
Oct 29, 2022
You definitely need a car to stay here & it’s great if you’re working from home. It’s super quiet and I’m what seems like on a private road. I didn’t do enough research therefore didn’t realize the beach is far and so are restaurants. The room was beautiful though. There was a tv with no basic channels, only streaming services (Netflix, Disney, etc). We had to leave after one night.
Saira
Saira, 3-night trip
Verified
2/10 Poor
Oct 26, 2024
I called the property to schedule airport transportation that was offered with the reservation. They acknowledged they were not offering the full transportation and that they would be happy to approve a refund for this via expedia. This was confirmed to me via phone twice. Expedia reached out to them on at least 3 different occasions and they never responded. So I was charged for a stay that I could not keep because the were not rendering full services promised. Call before you book.
Ilyitch
Ilyitch, 1-night trip
Verified
2/10 Poor
Sep 28, 2024
I selected this property due to the shuttle pickup from the airport. When I made it, they were not there & when I contacted the property via WhatsApp I was told they will not pick me up & to take the bus to Tulum center, then ask for direction to the location.. My phone service was not working properly so this made the situation very nerve wrecking. I do not speak Spanish, so it was tough making it to the destination. Luckily a young lady assisted me to location 4 hours later. The situation made me upset that I ended up returning back to the states the following day. The property was nice & the front desk worker was nice, but the sales team was not pleasant which turned my birthday experience into a not so good one. I was happy to leave.
Kendall
Kendall, 1-night trip
Verified
4/10 Fair
Feb 20, 2024
Staff/Service was GREAT, but the hotel isn’t
The service was amazing, the staff was great, but the overall condition of the hotel was far from the photo’s online. The property is considerably older than the photos show.
Our room had an extremely foul stale water odor that remained the entire three night stay despite multiple attempts from the maintenance and management to remove. After night one we discovered that it was due to a clog in the shower. The water in the main bedroom shower drained so slowly that it rose so high that it nearly flooded the bathroom.
Unfortunately, there were no other rooms to move to during this time, which is very unfortunate because the staff was great.
The pool was so filthy and had so much mildew that my son and I couldn’t even take a swim. The photo’s definitely do NOT depict the pool how it truly is.
Andre
Andre, 3-night trip
Verified
6/10 Good
Mar 24, 2026
Fin lägenhet. Dåligt läge på hotellet. Ligger helt off i en gated community. Vår balkong hade läge ut mot en trafikerad gata vilket gjorde att vi inte kunde utnyttja balkongen alls. Inga restauranger i närheten. Dålig frukost.
Lotta
Lotta, 3-night trip
Verified
6/10 Good
Dec 1, 2025
Mega god service! Super venlig og hjælpsomt personale! Og smukt hotel. Dog er beliggenheden ikke særlig god i forhold til stranden så enten skal man gå 1,5 time, cykle 30 min eller køre knallert eller bil i 15 min. Og det er ikke fordi hotellet har faciliteter til man bare kan ligge der hele dagen. Poolen er meget lille og solen rammer på intet tidspunkt ned ved poolområdet. Morgenmaden er virkelig kedelig, du får 2 stykker brød, 1 smør og 1 syltetøj, og to små bæger med 3 tsk yoghurt og 3 tsk müsli, og en tallerken med frugt der smagte gammelt og vandet. Vi oplevede dsv også mug på brødet en morgen og hår i maden og et dyr i vores kaffe. Jeg synes godt de bare kunne servere en normal skål med müsli og youghurt for det vi fik holdte os mætte i 30 minutter. Men rengøringen var god og værelset var super fint.
Emilie
Emilie, 10-night trip
Verified
10/10 Exceptional
Jul 29, 2024
We hadden onze eigen auto, wat wel een vereiste was in Tulum. Hotel ligt in Tulúm pueblo dus een stuk van het strand verwijderd. Accomodatie was echt perfect! Zo een mooi appartement hebben we niet verder gezien in Mexico, met eigen mini zwembad
Kim
Kim, 3-night trip
Verified
10/10 Exceptional
May 15, 2024
Appartement duplex très spacieux au calme nous avons adoré