Good things first...I really enjoyed the outdoor area overlooking the lake. The "tiki" bar had good food, good drinks, and nice servers. The atmosphere was relaxing and conducive to a splendor of a vacation. However, the pool was much too crowded, so we didn't partake, but I heard that non-guests can purchase day passes, and I don't understand how that's a perk for current guests. The interior of the hotel has an older feel and decor, but was clean and felt good. Most of the staff we encountered were not very friendly. They didn't seem like they wanted to be there--but who really wants to be at work? When you're in a service position, you have to pretend. It's your job. But I got the feeling as if all they wanted to do was get rid of guests quickly so they could chat or relax. I wish I remembered the names of those I got professional service from. I'd remember them if I saw them! The room was not refreshed, so it had some damage, the carpet was waxy and sticky--so no bare feet--and the mattress and pillows were hard. Everything closes early so there was no real lounge time for adults, and room service doesn't start until 4 pm, so that was not ideal. We probably won't stay here again, but there were plusses, just not worth it for us.