We stayed there for one night. The room was really clean, smelled new (recent renos) We also brought our German Shepherd, who was well behaved. The toilet did splash up over the rim when you flushed it, so we made sure to close the lid each time, but there was really no water in the bowl, perhaps less than 1/2 cup, then it would erupt when flushed, but honestly not a big deal. The heat was off (-20) but we figured out how to turn it on ourselves. The thermostat was fine, it was the heat exchanger that was attached to the outside wall. It was turned off. My husband has electrical experience so not a big deal. If I was by myself I would have asked the front desk. You have to run the water for about 5 minutes before turning on the shower because there is minimal hot water, just an FYI for anyone staying there. Other than that, the check in was smooth and the front desk lady was very chatty and nice. The beds were very comfortable and clean. Outside, there was a lot of homeless people, but it's like that just about everywhere now. One was in the underground parking yelling, screaming and throwing things, but the police showed up right away when called. The breakfast area was clean and the continental breakfast was more than enough. I would stay there again. It's a nice place for the money.