I would advise anyone to stay as far away from this company as possible. Cumbersome pre check in process that took hours to complete due to a malfunctioning website when paying city tourist tax, repeated contacts with customer service to get it fixed. Badly cleaned and a bit worned rooms. Sofa bed not made up with sheets, so one lacking sleeping place for our daughter. Contacted customer support, who were located in Spain, who informed me that someone would come over shortly to fix it, at 23.30 at night. Obviously that turned out to be incorrect, so I had to wonder around in the hotel basement to locate the linen room, and make the bed myself. Next morning customer support informed that they never had anyone who could have fixed this the previous night. After a long process of messaging with the company a refund was agreed, only for them to, after close to three months waiting, back out of the earlier agreement, claiming a misunderstanding and bad wording on their behalf. Had to contact Expedia/Hotels.com customer support for assistance, who swiftly compensated me the remainder of the agreed refund. Incompetent, deceptive and flat out lying customer service.