*Disappointing Experience at Mercure*
I recently booked a package tour through Expedia, including return flights from Brisbane. Unfortunately, I wouldn't recommend this package as it didn't include breakfast, despite being similarly priced to regular bookings.
We paid extra for breakfast, but were underwhelmed by the experience. The breakfast room was overcrowded, with limited options and unclean tables. It seemed like Mercure had compromised on breakfast quality for package deals.
On the other hand, dinner at the in-house restaurant was reasonably good and affordably priced.
The hotel room itself needed upgrading, particularly the electrical outlets, which were inadequate for charging phones or CPAP machines near the bedside. However, we liked the room layout and large windows offering a view of the surrounding trees.
Additional parking costs $24 per night, although the hotel offers a deal for $15 daily. There are also off-road parking options and limited spaces near the front door.
One highlight was walking to the war memorial at night, which was a pleasant experience.
While the staff were friendly during check-in, they seemed overwhelmed in explaining essential information about room location, parking, and dining areas.
The upgraded bathroom was a plus, but the electrical outlet was still inaccessible, and the sliding door was tricky to operate. The small closet space was a redeeming feature, perfect for storing luggage.