Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Property class: 3
Hotel with free water park, near Soliman Bay

Choose dates to view prices

Hotel Casa Tortuga Tulum Cenotes Park Inclusive features a free water park and puts you within a 10-minute drive of Xel-Há Park and Tulum Mayan Ruins. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at Restaurante Carey - Barra, which serves Mexican cuisine and is open for lunch. Other highlights include 2 coffee shops/cafes, a bar/lounge, and a garden.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Main amenities (12)

  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Free water park
  • Breakfast available
  • 2 coffee shops/cafes
  • Air conditioning
  • Garden
  • Picnic area
  • Limited hour front desk
  • Kayaking
  • Snorkeling

Feel at home (6)

  • Garden
  • Blackout drapes/curtains
  • Digital TV service
  • Limited housekeeping
  • Free self parking
  • 2 outdoor pools
The current price is $100
$124 total
includes taxes & fees
Sep 22 - Sep 23

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Classic Double Room, 1 King Bed, Pool View

A modern building with two balconies, a pool, and outdoor seating.

Classic Double Room, 1 King Bed, Pool View

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Studio

A bedroom with a bed, a nightstand, a ceiling fan, a balcony with a chair, and a view of greenery.

Basic Studio

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 1 King Bed, Pool View

A hotel room with a bed, a desk, a chair, a TV, and a balcony with a view of trees.

Classic Double Room, 1 King Bed, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room, 2 Double Beds, Pool View

A hotel room with a large mirror, a bed with a blue bedspread, a bedside table, and a ceiling fan.

Superior Quadruple Room, 2 Double Beds, Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 1 King Bed, Pool View

A hotel room with a bed, a television, a ceiling fan, and a wardrobe.

Superior Double Room, 1 King Bed, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room, 2 Double Beds, Pool View

A bedroom with two beds, a ceiling fan, and a large window with curtains.

Superior Quadruple Room, 2 Double Beds, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 1 King Bed, Pool View

A hotel room with a bed, two nightstands, a chair, and a vase with flowers.

Superior Double Room, 1 King Bed, Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Pool View

A bedroom with a bed, a TV, a ceiling fan, a window with curtains, and a patterned rug.

Superior Suite, Pool View

  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite, Pool View

A modern pool area with concrete pillars, hammocks, and a clear blue pool.

Family Suite, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 150 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

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About the neighborhood

Map
Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780

What's nearby

  • LabnaHa Ecopark Adventures - 3 min walk - 0.3 km
  • Soliman Bay - 6 min drive - 4.3 km
  • Tulum Mayan Ruins - 10 min drive - 12.0 km
  • Tulum Beach - 20 min drive - 21.5 km
  • Playa Paraiso - 21 min drive - 20.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive
  • Cancun Intl. Airport (CUN) - 82 min drive

Restaurants

  • ‪La Cocina Del Pueblo - ‬8 min drive
  • ‪Seasalt - ‬13 min drive
  • ‪Bar 360 - ‬12 min drive
  • ‪Xula Vista Restaurant - ‬8 min drive
  • ‪World Cafe - ‬5 min drive

About this property

Hotel Casa Tortuga Tulum Cenotes Park Inclusive

  • Hotel Casa Tortuga Tulum Cenotes Park Inclusive features a free water park and puts you within a 10-minute drive of Xel-Há Park and Tulum Mayan Ruins. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at Restaurante Carey - Barra, which serves Mexican cuisine and is open for lunch. Other highlights include 2 coffee shops/cafes, a bar/lounge, and a garden.

All inclusive details

  • All-inclusive room rates at Hotel Casa Tortuga Tulum Cenotes Park Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

At a glance

Hotel size

    • 25 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available

Special check-in instructions

    • The front desk is open daily from 9:00 AM - 11:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
    • This property enforces quiet hours from 10:00 PM to 9:00 AM
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in rooms (speed: 25+ Mbps)

Parking

    • Free uncovered onsite self parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 9:00 AM–noon
  • 2 coffee shops
  • Restaurant
  • Bar/lounge

Traveling with children

  • Children stay free (see details)
  • Free water park access

What to do

  • Ecotours
  • Kayaking
  • Snorkeling
  • Ziplining

Services

  • Front desk (limited hours)

Facilities

  • Garden
  • Picnic area
  • 2 outdoor pools
  • Free water park
  • Locally-owned & organized tours & activities
  • Outdoor entertainment area

Accessibility

  • Upper floors accessible by stairs only
  • Tile flooring in room

Room amenities

Be entertained

  • 60-cm Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Shower only
  • Soap and shampoo
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 25+ Mbps)

Food and drink

  • Mini-fridge

More

  • Housekeeping once per stay
  • Access via exterior corridors
  • Uses some LED lighting

Special features

Dining

Restaurante Carey - Barra - This restaurant specializes in Mexican cuisine and serves lunch only. Open select days.
Cafetería Mami Bonita - Overlooking the garden, this coffee shop specializes in local cuisine and serves breakfast, brunch, and lunch. Guests can enjoy alfresco dining (weather permitting). Open select days.
Cafetería Alebrije - This coffee shop specializes in Mexican cuisine and serves breakfast, brunch, and lunch. Guests can enjoy alfresco dining (weather permitting). Open select days.
Snack Bar Caguama - This bar specializes in Mexican cuisine and serves brunch and lunch. Guests can enjoy alfresco dining (weather permitting). Open select days.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 350 for adults and MXN 350 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

Extra-person charges may apply and vary depending on property policy.

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's outdoor lighting on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

Cashless transactions are available.

Also known as

Cenote Casa Tortuga Tulum

Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel

Hotel Casa Tortuga Tulum Cenotes Park Inclusive Tulum

Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel Tulum

Frequently asked questions

Does Hotel Casa Tortuga Tulum Cenotes Park Inclusive offer free cancellation for a full refund?

Yes, Hotel Casa Tortuga Tulum Cenotes Park Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Yes, there are 2 outdoor pools. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Contactless check-out is available.

What is there to do at Hotel Casa Tortuga Tulum Cenotes Park Inclusive and nearby?

Have fun with onsite activities like kayaking, snorkeling, and ziplining. Additional recreation onsite includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a picnic area and a garden.

Are there restaurants at or near Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Yes, Restaurante Carey - Barra offers alfresco dining, Mexican cuisine, and garden views.

Does Hotel Casa Tortuga Tulum Cenotes Park Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Casa Tortuga Tulum Cenotes Park Inclusive like?

Hotel Casa Tortuga Tulum Cenotes Park Inclusive is a short 3-minute walk from LabnaHa Ecopark Adventures and 5 minutes' walk from Maya Adrenaline.

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Reviews

Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews

8.4

Very Good

8.6

Cleanliness

8.6

Amenities

8.4

Staff & service

8.2

Property conditions & facilities

Reviews

Verified review

8/10 Very good

Very nice and accommodating reception staff. Rooms are comfortable and clean. Nice to be so close to the Santa with the Tours included.
Verified review

10/10 Exceptional

Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Verified review

10/10 Exceptional

The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
Verified review

10/10 Exceptional

This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!
Verified review

10/10 Exceptional

Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
Verified review

10/10 Exceptional

The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
Verified review

2/10 Poor

The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.
Verified review

2/10 Poor

I'd like to write a positive review, but I'm disappointed. I'm a travel agent, and I was fooled by the pretty photos and good reviews. If my clients had stayed at this resort, I'd have had to immediately find them a new place at my own expense. The only positive is that there are cenotes on the resort grounds, and if you're staying at this hotel, you don't have to pay extra to visit and swim in them, as well as a small zip line and kayaks. Buses and cars with tourists who pay for these activities arrive at the hotel territory every day. On the negative side: We arrived at almost 11 p.m., when everything was closed, it was dark and a bit scary, and we were met by a man who didn’t speak English. But he took us to our building, where we rented two rooms. When I inspected the room in the morning, I was very disappointed. There was no microwave in either room, only one room had a coffee maker, but I was shocked by the state of the refrigerator and the sink with faucet in the kitchen, dishwasher sponge. The bathroom had the same faucet, and the towels were old and stained. It smelled like an old, musty room that hadn't been lived in for a long time and hadn't been maintained. The second issue was the pool: it's never been cleaned, and no one ever swims there. The pool is beautiful and large, but it's covered in leaves and insects, and there are a lot of trees all around. No one maintains it, and it feels like the resort has been completely abandoned. There's still som
Verified review

8/10 Very good

Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
Verified review

10/10 Exceptional

New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.
Verified review

10/10 Exceptional

Beautiful place and the rooms are amazing!
Verified review

8/10 Very good

I would recommend it for a few nights only. Food options are limited but having free access to the 4 cenotes, zip lining and other features made it amazing and a great value. Would appreciate longer hours for the cafeteria. Good prices and excellent staff.
Verified review

8/10 Very good

No. We don't have time
Verified review

8/10 Very good

Room for improvement- we liked it but 1) coffee maker but no coffee in the room, 2) balcony sliding door didn’t lock, 3) nozzle on faucet missing and faucet loose, 4) wi-fi needed to be reset twice, 5) wooden chair needed felt pads (terrible and unnecessary noise when moving the chair), 6) bathroom area needs wall hooks. Simple fixes would make it soo much better. Otherwise it was a good deal and we LOVED the cenotes, price was included.
Verified review

10/10 Exceptional

Excelente
Verified review

2/10 Poor

The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.
Verified review

10/10 Exceptional

Amazing
Verified review

2/10 Poor

Cenotes aren’t natural. There are no places to have dinner. Staff and personnel are unwilling to accommodate the customers. Overall very disappointed in how they handled things that were out of my control.
Verified review

6/10 Good

Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Verified review

6/10 Good

-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night. —The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town. -You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive.
Verified review

2/10 Poor

Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel
Verified review

2/10 Poor

Beautiful Concept but Not Ready for Guests

We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
Verified review

10/10 Exceptional

Tiendas cerca esta como a 15 minutos adentro del parque ay algunos restaurantes no comimos ahi
Verified review

8/10 Very good

La habitación muy confortante, lo único que recomendaría sería un microondas, fuera de eso, estuvo muy tranquilo. Los cenotes espectaculares, muy lindos, incluyendo a los guías que fueron muy amables. Como recomendación diría lo de los restaurantes que cierran muy temprano, deberían dedicar uno al hotel que cierre un poco más trade.
Verified review

8/10 Very good

Emplacement magnifique, visite des cenotes! Tyroliennes, kayaks…magiques!