The condition of the room and hotel facilities was completely unacceptable:
The TV, phone, and coffee maker in our room did not work.
Smoke detectors beeped throughout the night, making it nearly impossible to sleep.
The window in our room was broken, as was a window in the stairwell, posing security and safety risks.
There was visible black mold in the windowsill and mold in the shower.
The bathtub did not drain properly, resulting in standing water.
In the pool area, there was a hole in the ceiling, and the elevator lacked inspection certification, making it unsafe.
Finally, although breakfast was advertised, none was provided.
In short, the hotel was unkept, unclean, and unsafe, and did not meet even the most basic expectations of hygiene, safety, or customer service.