Park Lane New York

5.0 star property
Luxury hotel with 2 restaurants, near Central Park

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Photo gallery for Park Lane New York

Garden
Bar (on property)
Bar (on property)
City view
Ballroom
In the heart of Manhattan, Park Lane New York offers a tranquil retreat with a charming garden and cozy fireplace. Enjoy breakfast at one of two on-site restaurants or grab coffee from the cafe while staying connected with high-speed WiFi.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business center
  • Business center
  • 4 meeting rooms
  • 24-hour front desk
  • Garden

Feel at home (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Daily housekeeping
The current price is $424
$546 total
includes taxes & fees
Nov 23 - Nov 24

Why we love this property

Garden oasis in the city
Discover a luxury hotel's peaceful garden oasis nestled in the heart of the city center. A serene retreat amid the urban park landscape.
Delicious dining choices
American cuisine shines at 2 restaurants with vegan and vegetarian choices. A cafe and bar complement the scene. Organic, local food awaits travelers.
Bathrobes and beyond
Wrapped in plush bathrobes, guests experience luxury with hypo-allergenic bedding. Blackout drapes and turndown service ensure blissful slumber.

Room options

Available filters for rooms
Showing 25 of 25 rooms

Room, 1 King Bed, City View

8.4 out of 10
Very good
(27 reviews)

Highlights

Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Park View

9.6 out of 10
Exceptional
(21 reviews)

Highlights

Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
  • 40 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (Park Lane)

7.8 out of 10
Good
(11 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Park View

8.0 out of 10
Very good
(18 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • 40 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Panoramic Room, 2 Queen Beds, Park View

8.8 out of 10
Excellent
(14 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • 40 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

Panoramic Studio Suite, Park View

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • 45 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

Studio Suite, Park View

7.6 out of 10
Good
(4 reviews)

Highlights

Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
  • 45 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Park Lane)

8.4 out of 10
Very good
(75 reviews)

Highlights

Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Separate bedroom
  • 71 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

Studio Suite, 1 King Bed, Accessible, Park View (with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • Park view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Park Lane, with Roll-in Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • Sleeps 4
  • 2 Queen Beds

Studio Suite, Accessible, Park View (with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • Park view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (Panoramic)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • Park view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Accessible, City View (with Roll-in Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Park Lane, with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible, City View (with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Park Lane, with Roll-in Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible, City View (with Roll-in Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, City View (with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, City View (with Roll-in Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • City view
  • Sleeps 2
  • 1 King Bed

Studio Suite, 2 Queen Beds, Accessible, Park View (Panoramic, with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • Park view
  • Sleeps 4
  • 2 Queen Beds

Studio Suite, 1 King Bed, Accessible, Park View (Panoramic, with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • Park view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Park Lane, with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • Sleeps 4
  • 2 Queen Beds

Panoramic Room, 1 King Bed, Park View

9.4 out of 10
Exceptional
(15 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout drapes/curtains
Portable fan
Eco-friendly toiletries
Bathrobes
  • Park view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
36 Central Park S, New York, NY, 10019

What's nearby

  • Central Park - 2 min walk - 0.2 km
  • Broadway - 10 min walk - 0.9 km
  • Times Square - 13 min walk - 1.1 km
  • Rockefeller Center - 14 min walk - 1.2 km
  • Grand Central Terminal - 8 min drive - 2.1 km

Getting around

  • Teterboro, NJ (TEB) - 19 min drive
  • Linden, NJ (LDJ) - 30 min drive
  • LaGuardia Airport (LGA) - 34 min drive
  • Newark Liberty Intl. Airport (EWR) - 39 min drive
  • John F. Kennedy Intl. Airport (JFK) - 58 min drive
  • New York 23rd St. Station - 6 min drive
  • Grand Central - 42 St. Station - 20 min walk
  • New York W 32nd St. Station - 27 min walk
  • 5 Av.-59 St. Station - 3 min walk
  • 57 St. Station - 4 min walk
  • 57 St. - 7 Av Station - 6 min walk

Restaurants

  • ‪1 Hotel Central Park - ‬2 min walk
  • ‪The Oak Room at The Plaza Hotel - ‬1 min walk
  • ‪Jams - ‬2 min walk
  • ‪The Palm Court - ‬3 min walk
  • Darling

About this property

Park Lane New York

You'll be in a fantastic location at Park Lane New York, just a 5-minute walk from Central Park and 5th Avenue. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Rose Lane Grab & Go, one of 2 restaurants, which serves American cuisine and is open for breakfast. Other highlights at this luxurious hotel include a bar/lounge and a garden. The helpful staff and central location get great marks from fellow travelers. The property is just a short walk to public transportation: 5 Av.-59 St. Station is 3 minutes and 57 St. Station is 4 minutes.

At a glance

DONE

Hotel size

    • 610 rooms
    • Arranged over 46 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-out available
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • It is Park Lane's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs only)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices); 6-device limit)
LOCAL_PARKING

Parking

    • Onsite valet parking (USD 67.00 per day)
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby
  • Horse riding nearby

Working away

  • 24-hour business center
  • 4 meeting rooms
  • Computer station
  • Conference space (1500 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1971
  • Safe-deposit box at front desk
  • Garden
  • Fireplace in lobby
  • 24-hour fitness center
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 32
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 31
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 30-inch flat-screen TV
  • Cable TV channels
  • Streaming services

Home comfort

  • Portable fan
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices) and 6-device limit)
  • Free international and long-distance calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Rose Lane Grab & Go - This café specializes in American cuisine and serves breakfast only.
Calvert's - This restaurant specializes in American cuisine and serves breakfast and dinner. Open daily.
Darling Rooftop Bar - Onsite bar. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Refundable deposits

  • Deposit: USD 150 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 56.23 per accommodation, per night
  • Resort fee inclusions:
    • Business center/computer access
    • Concierge service
    • Phone calls (may be limited)

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 75 for adults and USD 50 for children
  • Late check-out can be arranged for an extra charge

Renovations and closures

The following facilities or services will be unavailable from October 6 2025 to October 31 2025 (dates subject to change):
  • One of the bars/lounges

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 250 per accommodation, per stay

Parking

  • Valet parking costs USD 67.00 per day

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a smoke detector on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property charges a fee for parcel delivery and storage for registered guests and scheduled groups. The hotel cannot be held responsible for lost or damaged goods.

Also known as

Hotel Lane
Hotel Park Lane
Lane Hotel
Lane Park Hotel
Park Lane Hotel
Helmsley Park Hotel
The Helmsley Park Lane Hotel New York City
Park Lane Hotel New York
Park Lane New York
Park Lane
Park Lane Hotel
Park Lane New York Hotel
Park Lane New York New York
Park Lane New York Hotel New York

Frequently asked questions

Does Park Lane New York offer free cancellation for a full refund?

Yes, Park Lane New York does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Park Lane New York?

Yes, dogs are welcome. There's a charge of USD 250 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Park Lane New York?

Yes. Valet parking costs USD 67.00 per day.

What are the check-in and check-out times at Park Lane New York?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge. Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at Park Lane New York?

No, this hotel doesn't have a casino, but Empire City Casino (20-min drive) and Resorts World Casino (22-min drive) are both nearby.

What is there to do at Park Lane New York and nearby?

Have fun with nearby activities like cycling and horseback riding. Enjoy amenities like a 24-hour fitness center and a garden.

Are there restaurants at or near Park Lane New York?

Yes, there are 2 onsite restaurants, featuring American cuisine.

What's the area around Park Lane New York like?

Park Lane New York is in Manhattan, a short 3-minute walk from 5 Av.-59 St. Station and 2 minutes' walk from 5th Avenue. Travelers say the local area is good for shopping and very walkable.

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Reviews

Park Lane New York Reviews

8.4

Very Good

8.8

Cleanliness

8.2

Amenities

8.8

Staff & service

8.4

Eco-friendliness

8.2

Property conditions & facilities

What guests liked

  • The property's location is perfect, with easy access to the park and parking on premises. (16 reviews)
  • The property offers convenient pet access with a park right outside and a pet-friendly atmosphere. (3 reviews)
  • Restaurants on site offered high-quality food and exceptional service. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Location
Room
Service staff
View
Bathroom
Lobby
Restaurant
Bed
Air conditioning
Bar

Reviews

10/10 Exceptional

Everything about the hotel was great!
William, 2-night trip

10/10 Exceptional

Excellent hotel, great manager and very Accommodating!
Sepehr, 6-night trip

10/10 Exceptional

Everything in this property was amazing. Specially the location.
Rodrigo, 5-night trip

10/10 Exceptional

All ok
Ewa, 1-night trip

10/10 Exceptional

excellent hotel in the heart of central park
Jerry, 1-night trip

10/10 Exceptional

Great stay and perfect location
Marlene, 3-night trip

8/10 Very good

Nice hotel.
Jimena, 4-night trip

10/10 Exceptional

That was my room view, it was wonderful, the hotel is really nice, the room was clean and comfortable.
Jennyfer., 2-night trip

10/10 Exceptional

Convenient and friendly staffs.
Haining, 3-night trip

8/10 Very good

Beautiful hotel right at central park
Daniel, 3-night trip

10/10 Exceptional

Great hotel! The hotel is conveniently located and easy to find. The hotel was clean and the lobby smelled so good. The staff was friendly and helpful. I highly recommend this hotel and would stay here again.
KIMBERLY, 3-night trip

10/10 Exceptional

Great location! Close to everything!
Albana, 2-night trip

8/10 Very good

Unique interior decor and friendly staff.
Tina Szu-Ying, 3-night trip

2/10 Poor

Park Lane New York is, quite literally, a poorly maintained budget hotel precariously planted in a high-riser facing Central Park property, and it shows. Old and dusty furniture, dirty and damp carpets, empty soap bottles in the bathroom… every corner whispers neglect. Specials for our stay was a broken air conditioner replaced by a Walmart tower fan, perched precariously on a short table and powered by a dangerously stretched cable: we nicknamed it Wally (Wally, if you read this, we miss your buzz!). Plus, for the woman of the house we had an ironing board with an iron already plugged in ready for us. My feminist wife felt it like a sarcastic touch from the staff. For the boldest travelers, the room also offers an array of mysterious stains and bodily-fluid patterns decorating the carpet and bedside furniture — true ornaments of the place. All of this for the modest price of over $1,000 per night, justified solely by a view of Central Park. That’s what we actually paid for: the view, not the stay in this tourist trap. Everything described is documented in photos. We arrived late at night and checked out the very next morning.
Piergiorgio, 3-night trip

10/10 Exceptional

Great location with wonderful views of Central Park. Easy parking, welcoming staff and pleasant room.
Herbert, 5-night trip

8/10 Very good

Great - with an Exception

Overall, a great stay! Room was nice - MOST of the staff was excellent and welcoming. Oddly, the one place the staff was NOT welcoming or particularly helpful, was the front desk, where they should be the MOST welcoming and helpful. Never smiled. Never told us about the restaurant upstairs or the where the gym or anything else was - just, "Here's your key." And GETTING the key - they were supposed to text when the room was ready - never did. I just decided to walk up there and check, and they handed me the key.
4-night trip

10/10 Exceptional

Amazing location right across from Central Park. Nice sized rooms.
Thomas, 7-night trip

10/10 Exceptional

Excellent!
Tom, 1-night trip

4/10 Fair

Location and staff are excellent, however the guest rooms were 80 degrees the entire stay. 3 star hotel at best.
Scott, 1-night trip

8/10 Very good

Everything was very good except the elevators… they were running only 3 for a very large hotel multiple days while we were there.
scott, 5-night trip

6/10 Good

The service is so-so and the rooms are too old decorated
Gustavo, 4-night trip

8/10 Very good

Was a lovely stay, only critique was the lift that did not work properly and the loud noises from outside, the windows are so thin and even if I was on the 20th floor I could hear everything from the street
Amy, 6-night trip

8/10 Very good

The staff were courteous and professional. When issues arose during my check-in, both the front desk personnel and Manager Muhammad them promptly and efficiently.
jay, 3-night trip

4/10 Fair

Worst Front Desk of NY

One of best location and THE most arrogant and rude front desk staff in NY. Great location, recently renovated but unfortunately Front Desk employees make all efforts to treat you as bad as possible. Sorry that Edita has no longer works there anymore. Current Front Desk staff should copy her and how she turns guest in friends. Even hotel has lost a package of mine Fred (Security Manager) and Lubdia (Chief of Concierge) are great and totally different from arrogant Front Desk team. I'm guest of PLNY for more than 20 years but now I probably won't return there anymore. Owners be concerned that hotel is loosing guests and maybe you're not seeing this happens. More than a great location guests want to be treat like regular person. Loosing customers is easy/fast but recovering them is hard.
Alexandre, 3-night trip

6/10 Good

The stuff was really nice. Rooms are very old and very not clean. We found someone’s hair and personal stuff from previous people that stayed there. Every time you need an elevator - be ready to wait for 10 minutes minimum.
Hanna, 2-night trip