Hubby and I arrived late in the evening after being with my 100-years old mom in the local hospital emergency room. Less than 30 minutes in our room, before even getting into bed, we noticed a sulfur gas smell that kept worsening. I called the front desk, explained the problem, and was told we should wait in our room for the clerk to come up and check it out. After 20 minutes, the clerk had not arrived. Since online info said exposure could be harmful (causing headache or worse) or indicate a gas leak, we walked down to the front desk. The clerk again told us to wait in our room and that he was "trying to finish an audit". So we returned to our room, but after 10 more minutes, packed up because we felt it was unsafe to stay. Just as we were starting to leave, the clerk arrived and told us he had a room for us down the hall. Hubby and I stated we didn't feel safe -- there was no explanation for or investigation of the reason for the sulfur gas smell -- and wouldn't be able to sleep there and needed to try to get some rest before my mom's surgery. We said we needed to check out and go elsewhere and would like a refund. The clerk said he'd have to speak to the day manager about that. No refund showed up on my credit card. I called & a different hotel clerk said I needed to call Hotels.com; when I did, the agent called the hotel and was told I had checked in and left 7am the next morning -- an outright lie! I'm a senior citizen & had never requested a hotel refund before.