Hotel Carolina Bacalar

Property class: 4
Beachfront hotel with outdoor pool, near Laguna Bacalar Ecological Park

Choose dates to view prices

Hotel Carolina Bacalar puts you just a 5-minute drive from Lake Bacalar and Laguna Bacalar Ecological Park. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. An outdoor pool, a bar/lounge, and a children's pool are other highlights. Fellow travelers love the helpful staff.
VIP Access

Reviews

9.4 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Spa services
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe

Feel at home (6)

  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Garden
  • Terrace
The current price is $150
$185 total
includes taxes & fees
Oct 1 - Oct 2

Why we love this property

Beachfront bliss
This hotel sits on a private beach with tranquil surroundings. Guests can embark on kayaking or sailing adventures nearby.
Delicious dining options
This hotel serves English breakfast to kickstart the day. A welcoming restaurant and stylish bar complete the culinary experience for hungry travelers.
Serene spa setting
Deep-tissue, sports, and Swedish massages provide ultimate relaxation at this hotel. Lush gardens create a tranquil backdrop for spa services.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, Lagoon View

A hotel room with a large bed, wooden headboard, two bedside lamps, and a small wooden side table.

Deluxe Room, Lagoon View

9.8 out of 10
Exceptional
(8 reviews)
  • Lake view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Garden View

A bedroom with a wooden headboard, a bed with pillows, and a visible door.

Standard Double Room, Garden View

9.2 out of 10
Wonderful
(22 reviews)
  • Garden view
  • 12 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Garden View

A hotel room with a large bed, wooden ceiling, and a balcony with outdoor furniture.

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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9.4 out of 10, Exceptional, 1,004 reviews
The price is $111
$138 total
includes taxes & fees
Oct 4 - Oct 5
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About the neighborhood

Map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930

What's nearby

  • Lake Bacalar - 1 min walk - 0.1 km
  • Municipal Spa of Bacalar - 18 min walk - 1.5 km
  • Fort of San Felipe - 4 min drive - 1.8 km
  • Zócalo - 5 min drive - 2.2 km
  • Laguna Bacalar Ecological Park - 6 min drive - 2.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive
  • Corozal (CZH) - 55 min drive

Restaurants

  • ‪Navieros Bacalar - ‬15 min walk
  • ‪La Trattoria 46 - ‬19 min walk
  • ‪Albahaca - ‬7 min walk
  • ‪Noru - ‬10 min walk
  • ‪Mr. Taco - ‬20 min walk

About this property

Hotel Carolina Bacalar

  • Hotel Carolina Bacalar puts you just a 5-minute drive from Lake Bacalar and Laguna Bacalar Ecological Park. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. An outdoor pool, a bar/lounge, and a children's pool are other highlights. Fellow travelers love the helpful staff.

At a glance

Hotel size

    • 16 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Onsite parking limited

Other information

    • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Free daily reception
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • On a private beach
  • Kayaking nearby

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Pool loungers

Facilities

  • 4 buildings/towers
  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Spa services
  • Traditional architecture

Accessibility

  • Visual fire alarm

Room amenities

Be entertained

  • 40-inch Smart TV

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

Dining

Onsite venue - family restaurant. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately MXN 300 for adults and MXN 300 for children

Children & extra beds

  • Rollaway beds are available for MXN 450.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 AM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Property Registration Number 010-007-005032/2025

Also known as

Hotel Carolina Bacalar

Carolina Bacalar

Hotel Carolina

Hotel Carolina Bacalar Hotel

Hotel Carolina Bacalar Bacalar

Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

Does Hotel Carolina Bacalar offer free cancellation for a full refund?

Yes, Hotel Carolina Bacalar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Carolina Bacalar?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 10:00 AM.

Are pets allowed at Hotel Carolina Bacalar?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Carolina Bacalar?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Carolina Bacalar?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

What is there to do at Hotel Carolina Bacalar and nearby?

Have fun with nearby activities like kayaking and sailing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and spa services. Hotel Carolina Bacalar also has a garden.

Are there restaurants at or near Hotel Carolina Bacalar?

Yes, there's an onsite restaurant.

What's the area around Hotel Carolina Bacalar like?

Hotel Carolina Bacalar is a short 1-minute walk from Lake Bacalar and 18 minutes' walk from Cenote Esmeralda.

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Reviews

Hotel Carolina Bacalar Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Location

9.4

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant served delicious food and provided excellent service with attentive and friendly staff. (29 reviews)
  • Breakfast was consistently described as delicious, good, and excellent by multiple guests. (14 reviews)
  • The pool was a highlight for many guests, with some mentioning it was a good size for kids and others enjoying the warm lagoon waters. (8 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Room
Service staff
Breakfast
Lagoons
Kayaking
Food
View
Refrigerator
Lobby

Reviews

Verified review

10/10 Exceptional

Close by to many restaurants, easy to get around, beautiful water front
Verified review

10/10 Exceptional

Very nice hotel and very clean.
Verified review

10/10 Exceptional

Great location, friendly staff, good food
Verified review

10/10 Exceptional

Friendly staff and clean room. Food was delicous. We loved their nachos with aracherra.
Verified review

10/10 Exceptional

Beautiful property and great location. Breakfast was delicious and staff was attentive and courteous. We also had dinner at the property and it was delicious. 25 minutes from downtown next to all activities.
Verified review

10/10 Exceptional

Lovely location, excellent staff and facilities. We really enjoyed our stay!
Verified review

10/10 Exceptional

Fantastic location, friendly and helpful staff
Verified review

10/10 Exceptional

From check in to check out, every detail is executed well. An amazing small hotel that includes kayaks and paddle boards. The pier was under construction, which was unfortunate timing for us. Our room, however, enabled us to watch the sunrise from the bed. A magical stay.
Verified review

10/10 Exceptional

Very clean property a couple steps away to the lagoon and a friendly staff made our stay enjoyable
Verified review

10/10 Exceptional

My family and i absolutely loved this property. Such a dream vacation, comfortable stay, and very relaxing 🙌
Verified review

10/10 Exceptional

Great place and staff

Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in
Verified review

10/10 Exceptional

This is a beautiful place. The staff is helpful and friendly. The rooms are beautiful- it’s just a gorgeous place. We took a kayak out into the lagoon and visited a cenote and then had a swim. The food in the restaurant is delicious. It was a very short stay but we will definitely be back. Absolutely loved it.
Verified review

8/10 Very good

The staff were amazing! The view and the food by the bar/palapa was spectacular. The room was very clean, I personally found the bed mattress a bit hard but otherwise the room was perfect. Location was perfectly away from hustle and bustle of town but close enough drive to access all the fun bars and restaurants.
Verified review

10/10 Exceptional

Really pleasant hotel on a prime location on the lake with kayaks and paddle boards available to guests which is key. Staff are also very pleasant and helpful.
Verified review

10/10 Exceptional

I fell so confortable I. The middle of nature this hotel is beautiful and only 2 story boundings
Verified review

10/10 Exceptional

Very nice place to stay. Great customer service.
Verified review

10/10 Exceptional

Hotel Carolina truly exceeded our expectations. From the moment we arrived, the entire staff—from the front desk to housekeeping and the restaurant team—was welcoming, attentive, and always ready to help, including organizing our taxi with ease. The property itself is beautiful, with an incredible lagoon view that made our stay even more special. The rooms were spotless, comfortable, and very well maintained. We especially loved the complimentary use of kayaks and paddleboards, which allowed us to fully enjoy the peaceful lagoon. The location is also ideal: about a 20-minute walk to town and roughly 40 minutes from the airport, offering the perfect balance between convenience and tranquility. Overall, this hotel delivered more than we expected, and we would absolutely stay here again. We’re already looking forward to coming back!
Verified review

10/10 Exceptional

The staff was excellent, they suggested some great places to dine and affordable options of day activities. They came right to our hotel dock for a day excursion on the lake.
Verified review

10/10 Exceptional

Great place, has it all.

Everything you need in one place. Clean rooms, great service. Bar staff was amazing (moises). They just need better wifi but then maybe it was a blessing to not be connected.
Verified review

10/10 Exceptional

I loved my stay here. It is a lovely hotel, nice view to lo the lagoon. Nice pool and restaurant by the lagoon. The service was really friendly. We used the kayaks and had a lovely stay there. I higly recommend it. Surely will stay again in the future
Verified review

8/10 Very good

The hotel was lovely very quiet and relaxing with a great access to the lagoon. Breakfast was very good and lunch/dinner menu was just ok, nothing too exciting so who mostly went in town for dinners. The hotel located beast the city center with lots of restaurants options. Rooms were comfy but sheets need to be replaced as seems quite old and used.
Verified review

10/10 Exceptional

Nature wonderland
Verified review

10/10 Exceptional

Loved

Loved it! rooms are comfortable, AC units we never ran out of hot water. Staff was great.
Verified review

10/10 Exceptional

Property manager and his staff are the best. Friendly and accommodating.
Verified review

4/10 Fair

I would not recommend this place. It is expensive and their internit does not work, the AC wasn’t working. They sent a really nice guy to try to fix it until 9:00pm. Has to move the bed because the AC was dripping pretty bad. Not worth for the value!!! Only one breakfast option. All they said was… SORRY.