"I booked the apartment for 20 nights but on arrival I was told there is no reservation and I had to look for an alternative. No explanation was given, no solution, the hotel did not offer to accommodate me until they find the paperwork.
The hotel never offered any explanation, it is impossible to contact them, nobody answers the phone, the worst experience ever. No customer service whatsoever. Avoid!!!!"
"From beginning to end my stay was fabulous!
My room was cleaned and stocked daily with water and linens.The staff was courteous and helpful.
I felt safe and secure.
All amenities were accessible and accommodating.
It was also nice to find transportation with ease.
I loved the perk of the club lounge on the sixth floor with my upgrade!
Drinks and appetizers from 5-7 was so delightful in an intimate setting!
Thank you!
"
"The hotel is clean but our washroom had some leaking water from the toilet seat so had some damp smell. Complimentary breakfast is just for one person. For a couple, the partner has to pay. An utterly weird setup. The yam porridge was too spicy hot for both of us. Overall an enjoyable stay but might try something else when visiting the area again. Thanks"
"I would rate this property as one of the better hotel choices in Lagos. It is definitely the best on the mainland. The service was excellent, the staff what top-notch.
I will say that it appeared to be quite busy in the lobby area. It was a bit difficult, trying to get a seat to sit down and have a drink."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Awesome staff very polite and helpful. Very quiet environment and the rooms are very clean. The house keeping is awesome done in a timely manner. Food breakfast is so good wide range of verities. Most importantly staff responds super fast to your every need. Thank you Night MOD, dinner staff lady that checks the room number and the cook and waiters great job. 👍👏
This is the best hotel in Lagos. Love every minute spent.
The staff is amazing and the service great.
They work with you to get what you deserve.
We upgraded to deluxe and it was a blast.
Kings Umege...New York
This is a fresh hotel close to the airport. Positive experience. The staff were nice and friendly. Mr Seun the GM at the time worked quickly to respond to questions in a timely manner. I was treated with respect at all times. I will be coming back here on my next visit to Lagos
My stay at Sheraton Lagos was amazing!!
I thoroughly enjoyed myself!!! The staff/security were super friendly, and very attentive!! If I requested anything, my needs were always met very fast!!
Funmi, Charles, Johnson and Sunny are wonderful!!
It was my very first time in Nigeria visiting with my Nigerian fiance and I wasn't disappointed at all!! I will definitely be back!
I'd advise everyone coming from countries that give complete towels for bathing in the shower to bring your own body/face...
The Hotel Providence is very clean. The ambience is excellent. The staff are friendly and welcoming. The check-in and check-out processes went very smoothly. Our room was spacious and quiet. The room had two different types of electric sockets. It has a bath with a shower as well as a shower cubicle. The shower followed well. Vehicles that enter the hotel go through a security check. The buffer breakfast is very good. However, the range of fruits available is limited.
The property was beautiful there was alot of lounge spaces for you comfort with out leaving the hotel ...the only thing was needed was proper towels hand towels face towels bath towels I asked and was provided bath mat couldnt wash up with that .
It’s a beautiful hotel and was amazed with how clean and well kept it looks! It has the state of art furnishings. Nice soft beds that compares favorably with likes if Hampton and Hilton at the USA. They have central air conditioning systems and rooms and hallways are connected to the system! They also have a good selection of breakfast buffet!
I definitely will be back!
I have been a satisfied customer at your hotel, but I've encountered a recurring issue that needs attention. The staff members seem to overlook verifying payments made through Expedia, leading to unnecessary inconvenience.
Issue Details
1. I book and fully pay through Expedia.
2. Upon arrival, staff claims payment is pending or incorrect.
3. This has happened consistently, causing unnecessary stress.
Request
1. Improve payment verification processes.
2. Ensure staff thoroughly checks...
