Hotels in Pala

"Yes"

"Staff has been the best it’s been in years. I’ve been coming to this hotel over the last 5 years. And most recently just the staff alone made it better. Thank you. "

"Tv was broken, registration was rude and assumed I was trying to add people to the room that were not accounted for in the reservation. Our rooms were attacked my a homeless individual that somehow obtained a key card with the same room number. Management did nothing to deescalate the situation. The women was under the influence or in manic episode, banged on the door broke the windows and barged into the room. This individual was screaming she was going to kill us! Would not recommend this location for a quick rest stop. It’s absolutely unsafe. "

"Everything was adequate"

"Yes"

"Overall we had okay experience. The couple of reasons are: the TVs were old and the channels were not working properly due to the remote not working and it did not have any apps like netflix. During our stay, the staff also accidentally gave our key to new arrivals and they opened the door but thankfully our door was locked so the staff was able to give us a new key but it was not professional and it was uncomfortable. However, the breakfast was good. The staff was kind enough to accommodate and give us late check out because of our incident with the key. "

"First, they had a strange check-in requirement in that all adults needed to provide IDs (not a great sign - guessing there's a reason for this that I'm glad I don't know). Then we got to the room and found that there were no towels, which we had to request feom the front desk. Also no shampoo, which was easily addressed with a visit to the nearby grocery store. But then, when we got up in the morning, hoping to take a nice shower and use the towels and our newly purchased toiletries, there was no hot water. Apparently the same was true the day before as well, but we were not told. If we were, we would have found another hotel. When I commented about this at checkout, the manager said that I should take it up with Hotels.com, so let's see how that goes. Please wish me luck! "

"Hotel was fine but smelled unclean and had many deodorizers plugged in to camouflage the smell. The bed was worn and torn and pillows were very flat and used. The location was only convenient for Carlsbad flowers. Otherwise it was at least 30-45 min from beaches and other sites. Breakfast was fine if you wanted yogurt or fruit. Stay away from omelettes especially the ham. Pool and hot tub were unclean and very small. One plus was the shower head which had fantastic water pressure!"

"The casino and hotel staff all were great customer service "