Hotels in Kendall West

"Everything was good. It was an older room but clean and beds were comfortable "

"Great staff "

"I didn’t like it was not that clean "

"This was, without question, one of the most disappointing hotel experiences I’ve ever had, especially for a property that claims to be five-star. From the start, there was a complete lack of organization and accountability. I booked multiple rooms, and the staff couldn’t even keep basic details straight. To make matters worse, I was later charged a “late checkout fee” despite checking out on time, clearly the result of their internal confusion, not anything I did. What’s most frustrating is that no one bothered to notify me or verify anything before applying the charge. For a hotel at this level, this kind of sloppy handling of guest accounts is unacceptable. Customer service was equally underwhelming, slow to respond, dismissive, and unwilling to take responsibility for obvious mistakes. A five-star hotel should deliver precision, professionalism, and respect for its guests. This place failed on all three. I would not stay here again and would strongly caution others to double-check their bills, because clearly, they don’t."

"Quick overnight and totally worth the premium price over a local "shuttle" hotel. The property is vintage, but we'll maintained."

"It was walking distance form our event at the Kaseya Center - so convenient "

"Room was filthy- as if the toilet wasn't cleaned for ages. Staff was nice enough to change to an upgraded room when cleanliness was brought up. Even the upgraded room wasn't "clean" by acceptable standards. This Mondrian is very different than the one I stayed at years ago. It was the cheapest option of "nice places" in Miami Beach- I guess it just shouldn't be considered a "nice place" anymore. It's a shame- used to be good. "

"Great Staff A little dusty in the room and I found a hair strand that wasn’t mine the second I came in the room and we were placed in a room with broken lights thankfully staff helped us promptly and was so sweet "

"The room was clean and in a great location to the cruise ships but the area around the hotel is old and nothing close for dining. The front desk staff was nice but hard to understand and not very helpful. The bar was not open all day. The free breakfast was as expected, did the job. There was a lot of river party noise, that I did not mind but some might."