Hotels in Serua

"We had a very good experience with the team at the Fairfield Marriott. They were really helpful when we arrived in Jakarta airport even sending the shuttle bus to pick us up. We arrived at the hotel at 9 am and even though we were expecting not to get to a room straight away the team got a room ready quickly for us. Also the cafe team gave us a very tasty coffee while we waited for our room to be ready. After getting to the room we were able to catch up on our sleep, but when we woke we found that we had a message from the airline saying that our next flight was delayed by 24 hours. So the team from the hotel took us back to the airport and we were able to reschedule our flights and make it to our destination. The team were always smiling and pleasant to deal with a credit to the hotel."

"Courteous and clean. All I can ask for."

"Good service good location "

"Fantastic hotel and super convenient. Great room with lots of space and a lovely bathroom. Breakfast was amazing with loads of choice. Despite being part of the airport complex, can still be a bit of a walk to/from...plus entry is on the 2nd storey so directions from the airport can be a bit off."

"Very helpful front desk. Beautiful hotel!"

"The Bed was super comfortable and the pillows made my sleep alot better"

"Spotless well appointed comfortable room. Nice swimming pool and facilities"

"Staff all amazing treated us like royalty "

"Since arriving at the property I was made to feel, wanted, loved and cared for. Nothing was too much trouble and all of the staff have tremendous local knowledge and were able to advise about excursions places to go surfing and areas of special interest. In particular, Sri - she was so kind and directed me to a surf school perfect for beginners. Chef Anam is very knowledgeable about old Indonesian and international cuisine and he and I talked for hours about food work and family life. Rifa, has a beautiful friendly warm and charismatic disposition you cannot help but want to be in his company. Muhal, another genuinely kind caring soul who could not do enough for me. We all shared great banter. Ardi on front office, was recommended to me by the restaurant manager at a previous resort I'd stay there in lombok and he did not disappoint. These are only the names of the team that I can remember but everybody has been absolutely outstanding. Highly recommend this resort for families solo travels and couples alike it's right on the beach of beautiful powder soft sand. "