Hotels in The Crossings

"Hotel is close to the airport. I am an avid traveler and I always leave an honest non-biased opinion. For being a Hyatt property, typically these are really nice and service is always excellent. If I could cancel my reservarions for the next night I have to stay here I would. We arrived early evening, there was no one in line waiting to check in. It took for ever for someone to come and check us in. The breakfast they offer is very good. I am not sure if the hotel was fully booked, but plan on having no hot water to shower. If you do not mind cold showers then tou will have no issues. The cleanliness of the property is good."

"Decent breakfast. A little noisy at night. "

"Great bed"

"Room was amazing. Staff was phenomenal!!! I didnt use the pool or eat breakfast here"

"Clean and convenient. I was very happy for the shuttle to the cruise port. "

"Property was pretty nice. Only issue was the cleanliness of the room. There was hair in the shower and sink. And toilet was dirty. Floors looked like they hadn’t been mopped and Carpet was not vacuumed. The shower knob was loose and came off the last day of our stay. "

"No refrigerator in the room, no electric kettle. "

"My husband and I have two kids who live in KeyWest so when we visit them Homestead/Florida City is a halfway stop for us. We usually spend the night and tackle the drive to the Keys in the morning. This was the first time we stayed here. Three staff behind desk but took awhile for one of the two available to look up and help me. No special greeting or smiles, like they weren’t enjoying their jobs. Never mentioned the grab and go breakfast or where to find the WIFI password. Had to ask for directions to our building. Room was very clean but when trying to operate the TV (there was a small plaque showing the TV lineup) couldn’t get a channel. Kept saying something about the antenna hookup. Area around the motel was nice and felt like it was a safe area. Will definitely go back as long as the issue with the tv is resolved. "

"Hotels.com and this hotel refused to respond to inquiries. Their customer service process is so fractured, we were unable to address our concerns about a reservation for weeks. End result, they charged for a stay I wasn’t even able to check in. I reached out multiple occasions to cancel or address the issue. Beyond offended by both organizations. Please do better and best of luck in all your future endeavors… leave me out."