Hotels in Batu Ferringhi

"Very comfortable room. Staff were helpful. We would have liked more help from the restaurant when it came to my wife's need for gluten free food. We tried to have dinner there one night and were offered only one choice which would have been a very basic meal. For breakfast my wife was informed by the staff that "all bread is gluten free", it's not! I would have thought that being part of the Shangri-La group, your staff and kitchen could do better here. Otherwise we had a good stay"

"Clean and nice"

"The room was spacious and clean with a lovely shower and separate toilet and bath. the room was serviced each day and bottled water and towels provided. Tea and coffee making facilities supplied. The breakfast Buffet was well presented with a nice variety of food. The staff were very courteous and attentive. The pool staff were excellent along with the food service poolside staff. We have been holidaying many times at the Bayview Beach Resort and never been disappointed with our choice of venue. congratulations to all the lovely staff who made our holiday such a lovely experience. "

"The staff is lovely, but there are 2 lifts depending on your room and one of them is like a service lift, it's terrible and does not make you feel like a welcome guest. The staff force you to use the crapy lift depending on your room loaction Breakfast has a vast variaety and it's nice but quite busy and run out of the options often and are not filled up for a while It's very family friendly and staff are lovely to the kids I'd recommend it to ppl travelling with kids"

"The staff were amazing. My only critcisim is that the Rasa upgrade didnt meet my expectation. My room faced the carpark and the private breakfast didnt hit the mark as the food options are limited. The afternoon tea and drinks the food again is a let down. There are so many options around and in my opinion could be better!"

"Friendly staff and better hospitality"

"Upon arriving at the hotel, the first impression was very positive. The property is beautiful, well-presented, and the staff were welcoming. Check-in was smooth and efficient with no issues at all. The room itself was well-appointed, clean, and comfortable—exactly what you would expect from a hotel at this level. Unfortunately, this is where things began to go wrong. That evening, I discovered there was no hot water. I contacted the front desk, and to their credit, they responded quickly and sent an engineer within a short time. I was told the issue had been resolved after about 30 minutes. However, the next morning, the hot water was once again not working. When I called down, I was informed that no engineer was available at that time. I was then offered a room change, despite the fact that I was checking out within four hours—so it wasn’t a practical solution. As a result, I had to take another cold shower. To make matters worse, while I was in the shower, the engineer arrived and repeatedly knocked on my door, despite me having already declined further assistance. Shortly after, my room phone also began ringing. It was frustrating to be interrupted while dealing with an issue that should have been properly resolved the night before. The front desk staff clearly tried to help and were polite throughout, but the failure ultimately came down to the engineering side not fixing the problem correctly the first time. At this price point and standard of hotel, when something"

"We had a very pleasant stay at this historical hotel."

"Great staff and property"