Hotels in Santiago Atitlán

"Great location! Surprisingly quiet. Very close to the shopping and food. The lake area was also very close. The staff was very friendly. Very safe. "

"Staff was great and everything was clean. Nice hot shower."

"Excellent stay. Excellent restaurants close by. Excellent views of Lake Atitla... Dec 2025 • Family Great location. Minutes to lake front. They have swings and hammocks close to the lake. The hammocks were extremely comfortable and one can sleep soundly to the sound of wind and wave. There are excellent views of the massive lake Atitlan from choice locations scattered across the property or directly from your room that has large picture windows. There are outstanding restaurants providing all varieties of cuisines and we easily found vegetarian and vegan options. The town and street side shops are available within a few minutes. Five minutes walk will take you to a transcendental beach from which mountains, mists, clouds merging with peaks and fresh air rejuvenate you. There are local laundries that provide pick up and drop off service and fold clothes. So far we didn't find scorpions as noted by a guest The staff and the hotel owner were quite helpful and held our bags while our room was getting ready. I didn't experience the rudeness as described by an experienced guest in reviews. There is a coffee roaster shop and cafe serving exceptional Guatemalan coffee within two blocks of the hotel. Highly recommended. You will get a room facing the lake and sleep to the sounds of wind and wave."

"Room was clean and modern. Breakfast was delicious. Beautiful view of the lake. I feel the state of the pool and bridge over the pool should be updated. I thought it was a larger property than it was. Loud music playing by the pool and heard in the rooms until after midnight. "

"Good staff, very nice place "

"I have never felt more unsafe or disrespected in my life. While the Hotel Palmera Dorada itself is decent on the inside with nice rooms, everything else about this stay was a nightmare. The Location: The hotel is situated in what feels like the most dangerous neighborhood in Santiago Atitlán. It is surrounded by pitch-black alleys with zero lighting and is constantly teeming with drunks and suspicious individuals. We felt like targets every time we stepped foot outside the gate. If you value your safety, do not stay here. The Checkout (The Breaking Point): Despite having fully prepaid my stay through Expedia, the checkout experience was traumatizing. An armed guard physically blocked us from leaving the premises. They refused to let us exit until they had "inspected" the rooms, treating us like common thieves or criminals. I have traveled all over the world and have never been subjected to such a humiliating and hostile protocol. Being held against my will by an armed individual over a pre-paid room is completely unacceptable. Message to Expedia & Management: I am expecting a formal response from Expedia immediately. This was not just bad service; this was unlawful restraint. I am currently in the process of escalating this claim with a lawyer to address the actions of the staff and the lack of safety at this location. STAY AWAY."

"Great "

"The Hotel is great and super quiet, except to enjoy the vegetation around."

"All good, good service and food "