Hotels in Brookside Village

"The shuttle staff were honestly the best part of the stay. Both David and Nancy were friendly, came quickly to help, just really redeeming of the whole experience. The room was basic but had clean linens. If you used anything in the room it wasn’t replaced. The parking was a nightmare they charge you to have. They asked me as a single woman to walk down several ramps and park in a dark basement where they’d charge me $30 a night. No elevator to said basement. The whole thing felt really unsafe. No breakfast, no snack selection other than a few things that were picked over by others. They are cashless and the front desk turned up his nose at another woman in front of me in line when she asked how to pay. The front staff were short and not warm at all when questions were asked. Most signage and elevators looked like they’d been through hard times and hadn’t been wiped down in ages. I honestly wouldn’t stay again. "

"Hotel pulled the bait and switch. Booked a King room and when we arrived was told practically scolded that we have 2 queens and Expedia was the problem. Then proceeded to lie about the reasons. Never have i ever in all the years of booking hotels have been treated in this manner. I went on their website and they had plenty of King options. Pics for proof. We had a formal dinner to get ready for and i had no time to find another hotel. Walls are prtty thin FYI. Room carpet needs sealed off.threshold isnt flush and is a foot hazard. Reno gone wrong. "

"Paid parking only"

"Great location by convention center with lots of walkable places nearby. Restaurant and bar within hotel were really good - amazing breakfast buffet! Room was nice and bed was comfy. Had an overall wonderful experience!"

"My room was clean, air conditioning good, the staff seems to be able only when you check in and check out, nobody cleaned my room during my stay. Also, the hotel is very close to Karbach Brewing Co. only 4 minutes away making it very convenient. And one last thing… the parking lot is not safe, they need to work on this; put cameras, fenced the parking lot or hire security at night, someone got their four tires stolen in the parking lot over the weekend 3/28/26. Htown is something else."

"Loved the bartender. Sorry I can't remember her name, but she was great."

"Excellent"

"The room was so small it's crazy, it was like a European studio apartment for a student. There was no fridge in the room. We requested one upon arrival that we had to call again for once we got there and there was barely anywhere to put it. Plus was that it was free of charge to add it on to our stay. Hotel is a good location and walking distance to the convention center and the parking garage across the street is only $15 overnight parking compared to some of the other ones."

"The staff was great"