Hotels in San Agustin

"The hotel is supposed to be one of the top hotels in Gran Canaria but is far from being the best. We paid for an ocean front room. Our room was located in the 5th floor of the main building which we thought was a good thing. The balcony door could be open or closed & the noise was the same. The shows started at 10pm and ended at 11pm. Awful noise until 1am. The room temperature can not be controlled by any guest. It is controlled by the property & set to 70o F. We were sweating every night & called the front desk who answered…”we can’t change the temperature for ecological reasons”. The pool service was pitiful. No waiters to attend any pool chairs. If you wanted anything you had to walk to one of the bars, if they were open, & wait forever to get service. The kitchen in all outside bars closed at 4pm even for snack/tapas. And no drinks around any pool bar after 5:45pm. The beach is not hotel front, you have a good walk to get to the sand. You can only get a dry pool towel between 10am and 12pm, they are closed outside those hours. We paid for breakfast included with our stay. One morning we had an early tour and they said they would prepare a breakfast to go. The bag we received left a lot to be desired compared to the breakfast buffet at the hotel. It had a cold sandwich with old bread & fruits that were starting to rot. This is the only hotel were I have stayed and the king bed only had two pillows for 2 people. We had to order two additional pillows. Stay elsewhere!!"

"Amazing stay overall. "

"Lovely hotel and the best all inclusive we have stayed in out of the whole of Spain and Canary Islands"

"It was a nice place, breakfast was good as well however parking was limited and we had to park outside the property several times. In addition what was disappointing is that the adults only pool can only be accessed if you have an adults only room rather than being for adults only. This means that the majority of people gather around one pool rather than being able to access both. The two pools was one of the selling points for us and we did not realise you needed to book specific room types, so be aware when you book your room."

"Excellent hotel. BUT, the noise from loud bands every night is unacceptable. The noise fills the entire hotel between 8 and 10pm. And there is no quiet space anywhere. "

"Close to airport and next to large shopping mall"

"The food was INCREDIBLE! Thee rest buffet restaurant and all inclusive I’ve been to by far. It was very windy and rainy most days I was there but the staff made up for it by putting together games and fun drinks for both adults and kids. It was so much fun but also nice and relaxing. The amenities were phenomenal and my room was impeccable 😊🙌"

"Good location. Lovely staff and fantastic food! Big rooms and spotless"

"We were there for two nights,20-22/3, the breakfast was excellent, swimming pools lovely and room was great on the first night. The second night we couldn’t sleep most of the night as it was raining heavily and water was dripping through the balcony window onto the floor making a sound even when I placed three large towels on the floor. In the morning when we were leaving I spoke to Stephanie, customer relations, and told her we couldn’t sleep: she said we could have changed rooms, I replied that it was 2.00 in the night and we were also leaving that morning, also that we would not be returning to the island.She said she would look into the matter, I also showed her a video taken during the night. Later I asked her if the hotel could pay for our taxi into town as compensation,she said it was not possible as they were a different company. Later I received her email saying that the weather had affected many other businesses and that I could get an upgrade if I booked again. She clearly did not listen to me when I said we would not be returning ever again. I feel that this is unacceptable, especially as this was an expensive hotel, the customer service was not up to standard. I have used Hotels .com for many years and never complained, but in this instance I think that some compensation is required "