Hotels in Waterloo

"There was no breakfast there and I paid for breakfast. Disappointing!"

"We weren’t able to check in until 6pm. We were able to go to the pool while we waited. But there were no towels. The people we dealt with were very professional. But it was still disappointing "

"Hotel was nice. Staff was very friendly., My only complaint no microwaves in the room. There should be an age limit for kids being in the Jacuzzi., too many little kids, trying to get in the Jacuzzi heart to relax. Staff was accommodating "

"Upon checking in, the room key didn't work. Engineering had to check that the combination of room keys and a special key was able to get me into my room. It was a room with a connecting door - and I heard the couple in the next room fight all night. In the morning, a mouse shot from under the window behind the couch. Needless to say, i was ready to leave."

"Linens are not great quality. They were working on plumbing and had no water - at all - by the time I checked out. They pointed to a hand written sign that was at check in the night before when I arrived exhausted from travel. "

"There was no fridge. I don't know why."

"My room had a bug a stink bug and the heat did not work properly. The room was dusty and small not the cleanest. They make you pay a $100 security deposit which none of the guest seem aware of. I paid $44 for breakfast and it was not breakfast at all a coffee cake , tea, coffee, or juice. My daughter wanted breakfast made and was going to pay. My daughter is 13 the lady ignored her the whole time and made an entire family breakfast. Not the best experience in a hotel it was convent because it’s across the street from Wegmans. "

"Elevator call buttons did not work whole time we were there. We had to ask an employee to send us up, no problem going down, but needed assistance going up every time. Very nice staff, available at desk 24/7. "

"My stay at this hotel was great, the staff were attentive, respectful and friendly. The room itself was clean and the housekeeping was attentive and professional. I especially loved the gym, nice size with everything you need for a good workout. Te only complaint I have was my water was sometimes lukewarm- I don’t know if it was because of the high occupant but other than that no complaint. Highly recommend this hotel, especially for solo travelers."