Hotels in Serua

"Dwinda Ayu, Lady in Red and her team were very attentive and went beyond their duties and made sure I had a comfortable stay in Kempinski. "

"The staff are wonderful! The breakfast buffet was plentiful with numerous options. The concierge team helped me with making a phone call to another island and also quickly found smaller bills so I could change 100,000 rupiah and tip my driver. Everyone was very polite and friendly. My room was clean and spacious. The gym was well equiped. I would highly recommend the hotel."

"Outstanding customer service. From the moment you arrive you experience VIP levels of service (even if you’re not!) The number of staff members who called me by name was impressive! Upgraded room was very appreciated. Neha one of the concierges was super helpful and was more than helpful and accommodating. My brother and I especially appreciated the farewell card she left for us. We will surely stay at the Mandarin again the next time we are in Jakarta."

"Good place to stay with family room clean and staff friendly "

"Everything is excellent. We highly recommend. Return here often when traveling in Indonesia. Thank you FM7."

"BUT the pillow is not comfortable, everything else is superb "

"Can hear the sound of traffic"

"Modern, clean, very professional and friendly staff, decent size room, stable shower temperature, nice view, next to a mall with good food and coffee options"

"Free laundry which is a plus. Room was very clean and breakfast was great. "