Hotels in Ottawa Hills

"Planned three-week stay (business trip) – the hotel’s website stated that the pool was undergoing renovations but would be open by the end of February; the hotel advertised a fitness center and laundry facilities – reality: March 24: pool—closed, fitness center—closed, laundry room—dryer not working, clothes from the washing machine not washed. A flyer in the room states that cleaning/towel replacement takes place at least every three days—reality: the first room cleaning didn’t happen until a week into the stay after three requests to the front desk, and the second cleaning again only after a request to the front desk. Unwilling staff referred me to the “manager,” who, however, was not present in the morning or afternoon. "

"The furnace kept the room warm and there are numerous shopping and restaurants in the area. The desk clerk that was working at night was super nice and friendly."

"I booked for a suite with a living room and it came with a pull out as well. Very nice room with a full city river view. Almost a 360 view but not quite. However the room I was in was a corner king room partial view. I got all my things checked in and I realized I was in the wrong room. So I go back down and tell the guy he put me in the wrong room. He stated yes I realized but you were in a great mood I didn’t want to ruin it. My response being don’t you think this would’ve ruined it more paying for something I didn’t receive. I would not have checked in if you didn’t have my suite. He stated he would give me a breakfast voucher to smooth it over but that’s all he could do. I told him to cancel the reservation. Needless to say I spoke with another person after quite some time had passed. I was grabbing my things to leave and I was then moved to the room I actually paid for after a thorough discussion. My stay was kind ruined due to me wasting so much time on the room conflict I didn’t get to enjoy the property or restaurants. I kind of wished I just let them cancel and got the refund. It just took so much time and I spent most of it waiting on them to rectify the issue. 0/5 stars. "

"Such a clean and friendly place to stay, close to everything and great food and drinks!"

"Very friendly staff! Nice clean rooms."

"Excellent staff "

"It was fresh, new and clean.... It's located in a beautiful area... two thumbs up 👍 👍 "

"Overall, the property was just OK wasn’t as clean in common areas as I would like. Breakfast options were subpar and they did not have my Expedia rewards, meaning they did not have my free waters to give me at check in"

"Very wonderful staff and clean environment. Even though some customers were very rude and disrespectful to a young woman only doing her job she still displayed excellent customer service, I commend her. My son and I will definitely be back because of her hospitality."