Harbor Island Hotels

"It was an amazing property! We loved it and didn’t want to leave."

"Room had safe that didn’t work, broken screen door, and uncomfortable bed. Cleaning staff had to be reminded to come, and basically made the bed and replaced towels. Dishes in the sink left dirty and little bugs crawling on them. Overpriced room but it is a great location"

"Enjoyable stay with disappointing experience. We stayed for 3 nights in March 2026. We enjoyed many aspects of our stay. In particular, the friendly staff, and delicious food at Ma Ruby’s. But, we had a very disappointing experience with our reservation and follow- up by the hotel manager. We made our reservation on Expedia in November, 2025. We paid for our room at that time. Upon arrival in March, we were shocked when told our reservation had not been noted. Our room was not available. Fortunately we had our confirmation information from Expedia. We were given another room and told it was an upgrade. The alternate room had a location right next to our bathroom, where staff would frequently hang out and talk. It was very awkward for us. After returning home, and investigating what had occurred, I became aware that the room we were given was not an upgrade, and actually was a lower cost than the room we paid for. I regret that this issue was not addressed by the receptionist, and that we were not compensated during our visit. I communicated with the manager, Juanita, about my concerns. I apologize for not addressing them while visiting. She responded 10 days later. Her message was friendly , she addressed my issues, and offered compensation. I thanked her, and sent our payment information. I have not received the compensation or any further follow- up from the manager, however in the 30 days after my email."

"I loved the infinity pool!"

"Excellence on all fronts."

"Air conditioning did not get as cold as we set the temperature to be but it still worked. We would have preferred that the description told what the partial kitchen included since I didn't know it was only a microwave."

"Lovely hotel, staff was great! Complimentary fruit/yogurt/coffee in the morning which was nice, with a larger à la carte menu you can order from. Easy golf cart ride to the beach where chairs are set up and someone is there to take your food and drinks order. "

"Friendly customer service, beautiful room and great food!"