Hotels in Orchards

"The shower did not have hot water, and there wasn’t any conditioner and body wash during my two night stay. Admittedly, I didn’t complain about any of this but it will likely lead to a complaint by another guest in the future. "

"Great resort like hotel But the rooms are outdated and lacking the fresh clean look . Towels and beddings are not the best "

"I have stayed at this resort many times and prefer it due to the location to the tennis gardens. However, I am noticing that some of the rooms are not as nice and in need of upgrading. This year I stayed in room #244, shutters are in need of repair, could use some updating. Later, I stayed with a friend in #247 and again, the shutters are in need of repair. This had some upgrade with crown molding. The toilet did not flush well, had to hold the handle down for a complete flush. Was not impressed with the bathroom toiletries. Worn out tissue in a small basket to hold a small soap and lotion. Get rid of that! Shampoo and conditioner all in one dispenser. I expect this in a motel but not a nice hotel such as Indian Wells. Security locks on your side doors from the parking area does not work. I'm sure they did at one point. This is a safety issue ands should be addressed immediately! All side doors should be locked and a guest key card to allow access. Again, another thing that needs to be fixed. Also, on your website is says you have Tennis Courts. The courts are cracked and in horrible condition. Do not advertise the courts or allow guest to play on them if they are not in playable condition. That is an accident just waiting to happen. Other than that your staff is great, professional and polite."

"Beautiful property "

"We did not get the opportunity to visit the pool and restaurant. Both pools and restaurant looked great! Our room was at the lower level by the stairs and electrical room. We heard a strange noise all night. We would give it another try and hopefully be in a different room. Overall a good experience. "

"Pool staff great"

"The room was very clean, staff was friendly, and the restaurant food was delicious "

"Dirty and lousy "

"Pools were lovely. Room was very nice. Activities were not consistently done and in wrong locations which was frustrating since I have young kids who would’ve loved them. Cleaning of the room was inconsistent. For the amount we paid I expected more. Food was good but overpriced. Valet was excellent. "