Hotels in Moon Valley

"Hello, I’m writing to share concerns about my recent stay, as the experience did not meet the standard I expect from a Hilton property. First, the condition of the room was unacceptable. There were visible cleanliness issues throughout—marks on the wall, what appeared to be residue in the bathroom, paw prints on the back of the bathroom door, a ring around the bathtub, and stains in the bedroom area. Overall, the room did not appear to have been properly cleaned prior to our arrival. I attempted to request a room change, but I was told the property was fully booked and no alternatives were available. While I understand occupancy challenges, the condition of the room warranted a better resolution. In terms of service, the only positive interactions we had were with two gentlemen who drive the golf carts around the property—one older gentleman and another African-American gentleman. Both were kind, helpful, and professional. Unfortunately, the rest of our interactions with staff did not reflect that same level of service. Additionally, we had paid for breakfast, but at check-in there was no communication or guidance on where or how to access it. The following morning, when I asked about breakfast, I was initially told it was not included. After reviewing my account, I was then told we needed to go to the bar to order. This lack of clear communication was frustrating and avoidable. I took pictures if you would like to see"

"The breakfast buffet was amazing!"

"Nice and clean"

"Parking too limited. Had to carry bags up stairs. Paid for late checkout until 1 but maid banged on door and then walked in on us we weren’t even clothed. Complained about this they gave us One hour of extra time for inconvenience! Wow "

"Fun stay at valley Ho. Would do it again. "

"There were bed bugs in the bed."

"Staff was eager to help and deliver needed items to the room. The main pool was being drained and closed, but the other pool was open and had a wait staff. But as a relaxing pool "

"Marriott Tempe at the Buttes is not only breathtaking but has numerous nooks to sit and look at the view, day and night, two pools, an amazing restaurant called Top of the Rock that seems to be the place to go. The service was above and beyond. Thank you so much!"

"As expected the hotel was very outdated. I think they should consider deep cleaning the room. it was dusty and trash behind the nightstands and desk. Breakfast was in such a small space everyone was on top of each other once a family of 8 came in. The “business” center didn’t have chairs. also very dusty. overall it was not horrible. it was suitable for a quick trip i took. staff was good."