Hotels in Universal

"We had a lovely stay at this hotel. Staff were extremely welcoming, helpful and friendly. Nothing was too much trouble for them and they met every request with professionalism and a smile. Definitely 5 star service and facilities. Would highly recommend. A special mention to the ladies at reception and Tanos in the restaurant. My husband had mentioned that we were travelling for my birthday and we had a lovely note, sparkling wine and cake in the room to welcome us, which was a lovely touch. Thank you!"

"This hotel really missed the mark on the basics I’d expect from a standard stay. There was a fridge, but you had to pay to actually use it. Even the communal iron required a deposit, and the toiletries were pretty much non‑existent. The room itself didn’t help much either. There were barely any power sockets, and the only two available were nowhere near the bed, which made charging anything overnight a bit of a faff. Breakfast was alright, nothing amazing, but decent enough. A bit more variety would’ve gone a long way. Overall, it’s a very average, no-frills hotel, which is fine if you just need a place to sleep, but don’t expect much more."

"Great location, nice pool area, lovely spacious rooms"

"The property looks just like the pictures, well maintained and staff are very helpful."

"What a shame, probably was a lovely hotel once upon a time. Now it’s tired and worn and definitely not a four star hotel. Pool closed and cordoned off . We arrived late last night to find reception manned fortunately but totally uninviting and straight away alarm bells rang as to what the condition of our room would be like. The room was actually clean, but creature comforts were lacking . A wooden stool for a dressing table chair. Two plastic chairs to sit on in the room after getting out of the more hardest uncomfortable bed possible. A park bench would have been more comfortable. The breakfast to be honest was ok plenty to choose from but again definitely not 4 star standards. If I had booked here for a holiday I would have been on the next flight home or found somewhere else to stay. It’s a great shame we have seen this hotel for many years in its day and it always looks lovely but now it’s just run down and tired .and definitely not recommended."

"I believe that the place could benefit from a thorough cleaning. I was unaware that there was an alternative pool available, as no one had informed me that the pool adjacent to my studio was undergoing renovations. The check-in process was somewhat impolite. Additionally, I believe that essential amenities could have been provided, such as a tea towel in the kitchen, a proper knife, some toiletries. The air conditioning in the living area was not functioning. The location appears to be rougher than anticipated. Additionally, there was a letter stating that the current owner has been served with notice from an actual owner, and that all guests should refrain from making any further payments to them."

"Brilliant"

"This is a beautiful hotel with a lovely rooftop bar, I just wish we had longer to stay!"

"We loved every part of our stay at the Elysium. It’s a beautiful hotel. Everything from the room, the breakfast, dining options to the pools, spa and wonderfully helpful staff was just spot on. A fantastic hotel which I cannot recommend highly enough. 30 minutes before my departure, I realised I had lost a pendant. We couldn’t find it immediately but on my return home I received an email to say it had been found and would be posted to me. The hotel went above and beyond, I’m extremely grateful and will be back for sure!"