Hotels in Playa del Carmen Centro

"The hotel is clean; location is great. Lots of restaurants closeby. Their idea of breakfast is 1-item, on a pre-prepared, saran wrapped dessert plate, that you must request from the front desk attendant. Next housekeeping is not consistent with DAILY room cleaning. I recently booked a week's stay, and didn’t get room service until my 3rd day, after asking the front desk about the regularity of the service. Next, no comforter or blanket on the bed. I got only oneTowels; had to ask for a hand towel, and the bathrug for the floor in front of the shower. This is a fall hazard. I was told they did not have enough; besides they were cream-colored, meant to be white. No cups/glasses, no tissues in the room. The tv is all apps; most don't work. No local channels. There's 1 bathroom in the lobby of which the light was out of service. I brought it to the front desk attendant's attention; he acknowledged my concern. You get better service at Holiday Inn. Forget about the Rooftop pool!! The only thing this place has going for it is location, and fairly clean."

"Beach view is fantastic. Hotel could use a little tlc but price is right. Air was not working and put in new unit within a few hours. "

"Good location, steps from the famed 5th Avenue. The suite I had was clean and spacious but lacked character, art. The only common space is the rooftop pool area and bar which is nice, friendly staff. But there was rarely anyone in the rooftop pool area. Bummer. "

"The location of the property was perfect.. Close to shopping restaurants and the beach. Rooftop pool was wonderful. Rooms were very clean. "

"The rooms were clean, spacious, and serviced daily, which we really appreciated. We stayed in Room 205, and unfortunately, the bathroom had a noticeable sewer smell. When we mentioned it to the receptionist, there seemed to be a misunderstanding, and we were informed the hotel was fully booked, so changing rooms wasn’t an option. There was also construction happening during the day, and as a result, the pool couldn’t be used because small white debris was falling into the water. That said, the staff were fantastic, and the location was excellent — both definite highlights of our stay. I would have happily given 5 stars if not for the bathroom odor issue. Overall, I still totally recommend this place and believe it’s a great option, especially because of the service and location."

"Friendly staff, easy check in"

"The room and amenities were sufficient. The facility was a little older than anticipated. The staff were great. My biggest issue was the loud music coming from 5th Ave. It usually lasted to around 3:00 am the four days I was there. "

"Room was clean and the location was great, but the hotel is quite old the not maintained great. Staff was friendly but not very responsive. "

"We arrived home from our holiday to Mexico and whilst unpacking we realised that we were missing several of our small souvenirs. Whilst the monetary value of these items was relatively low we have lost part of our holiday memories. After reviewing where and how these items could have been lost the only possibility is that they were taken by a member of staff for resell. We have since looked at several other reviews of this hotel by other customers who experienced losses but the hotel are quick to try and deflect the blame back at the guests."