I have been staying at the Heritage Inn for 35-years and the state of this business and facility has fallen into severe disrepair. The condition of the rooms--no lamps on the desk (room 115), loud bathroom fan, inadequate bedding. Above all--perhaps most importantly--the service in casino/bar is TERRIBLE. A guy named, Paul, who may be the manager was rude, lazy, and highly in-efficient at his job. When called out on it, he was combative and chose not to adjust his attitude. When sitting at the bar, patrons are surrounded with piles of unnecessary to-go order containers, dirty plates, menus (some out-dated), glasses on what appears to be hotel bathroom towels (tacky). The dust is overwhelming. While sitting there the staff complain about each other (led by Paul the manager) and complaints overflow to the patrons. This must surely make people want to come back. I do not think I'll be back--time to find a new hotel. Preferably one where staff practice hospitality skills.