Krystal Cancun All Inclusive

Property class: 4
All-inclusive hotel with full-service spa, connected to the convention center, near Gaviota Azul Beach

Choose dates to view prices

At Krystal Cancun All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be just steps from Gaviota Azul Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and aromatherapy. Aquamarina, one of 5 restaurants, serves local and international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this all-inclusive hotel include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers say great things about the helpful staff and beach location.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Connecting rooms available
The current price is $233
$287 total
includes taxes & fees
Oct 30 - Oct 31

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a TV, and a balcony with curtains.

Standard Double Room, 2 Double Beds, City View

7.2 out of 10
Good
(43 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

A hotel room with a large bed, a sofa, a desk, and a TV.

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(13 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a desk, a TV, and a balcony with a view of the ocean.

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(47 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Luxury Double Room, 1 King Bed, Ocean View

  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

A hotel room with a bed, a sofa, a dining table with fruit, and a view of the sea.

Family Studio, 1 King Bed with Sofa bed, Sea View

  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

A hotel room with two beds, a sofa, a chair, and a view of the ocean.

Krystal Club with Balcony Ocean View, Two Double Beds

  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krystal Club with Balcony Ocean View, King Bed

A hotel room with a large bed, a sofa, a desk, and a balcony with a view of the sea.

Krystal Club with Balcony Ocean View, King Bed

7.4 out of 10
Good
(20 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, a desk, two chairs, a TV, and a window with curtains.

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(52 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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  • Pool
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  • Free parking
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7.8 out of 10, Good, 1,554 reviews
The price is $149
$185 total
includes taxes & fees
Oct 29 - Oct 30
Krystal Cancun
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About the neighborhood

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Plaza Caracol Mall - 9 min walk - 0.8 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Coco Bongo - ‬7 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Hooters - ‬5 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪Vips - ‬4 min walk

About this property

Krystal Cancun All Inclusive

  • At Krystal Cancun All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be just steps from Gaviota Azul Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and aromatherapy. Aquamarina, one of 5 restaurants, serves local and international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this all-inclusive hotel include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers say great things about the helpful staff and beach location.

All inclusive details

  • This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • Buffet and à la carte meals, snacks, and select beverages included
    • Basic alcoholic beverages included
    • 24-hour room service
    • In-room minibar (non-alcoholic beverages included)

Land activities

  • Kids club

At a glance

Hotel size

    • 502 rooms
    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Free children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking

Other information

    • Smoke-free property

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Reviews

Krystal Cancun All Inclusive Reviews

7.8

Good

8.2

Cleanliness

7.8

Amenities

8.4

Staff & service

7.6

Property conditions & facilities

Popular mentions

Room
Food
Service staff
Beach
Location
Restaurant
Air conditioning
Drinks
Buffets
View

Reviews

Verified review

10/10 Exceptional

I like the central location, the beach and the warmth of the staff especially Alejandro and Aurora
Verified review

10/10 Exceptional

The room very clean beach view excellent I recommend the hotel.
Verified review

10/10 Exceptional

Friendly staff, clean place, great amenities, excellent customer service
Verified review

8/10 Very good

Room was clean, staff was friendly
Verified review

10/10 Exceptional

Clean rooms good staff right on the beach
Verified review

10/10 Exceptional

The property was great, service excellent, bar tenders Miguel, Alfredo, Gaspar were super nice and professional, entertaining was absolutely great thanks to Dzoara super nice, friendly and made my family feel like we were home, we will definitely come back next year!, the food and restaurant options are wonderful. Fam Serrato
Verified review

8/10 Very good

Nice hotel staff was friendly. Near shopping and many other.
Verified review

10/10 Exceptional

Rooms were clean, staff were great, res
Verified review

6/10 Good

The hotel was nice for the activities and all inclusive the food was great but some staff try so hard for you to buy there promotions and discounts, the room needs upgraded beds are not comfy and felt like moist the best part was the staff for the activities specially Ruby she was wonderful fun and great costumer services.
Verified review

6/10 Good

Hotel was pretty clean, and staff was amazing. This is a family oriented hotel, lack of adult entertainment. Food was just Ok don’t expect anything premium unless you pay for it. In general I had a good time but will said its a 3.5 stars not a 4. My room was not updated but my dad’s room was.
Verified review

10/10 Exceptional

Staff was extremely nice throughout the resort. Rooms and bathrooms were pretty clean! I would definitely come back!
Verified review

10/10 Exceptional

Beautiful place, best staff ever, beach clean and beautiful. Delicious food . Thank you so much .
Verified review

8/10 Very good

The location is one of the best
Verified review

6/10 Good

I like the location of the hotel. They only have two elevators and only one was working. The wait was very long all the time at some point one of the workers told us we can use the service elevator and we started using that one that smelled horrible and in bad conditions. We got the all inclusive and honestly, we did not like it. We will definitely not go again.
Verified review

10/10 Exceptional

Clean room, staff was mostly friendly and always tried to make your stay the best
Verified review

10/10 Exceptional

The staff was extremely helpful and friendly. We enjoyed our all inclusive dinner options every night drinks all day. Loved the pool, took an Uber to the casino and outdoor mall which was fun. My only complaint was the persistence of the timeshare rep over bearing. We just wanted to relax and enjoy our time.
Verified review

8/10 Very good

Rooms are a little dated, staff was friendly and helpful and the food was better than average.
Verified review

10/10 Exceptional

Absolutely loved it! Great location for the beach, customer service is very friendly and the food was delicious
Verified review

10/10 Exceptional

Everything was great, from the friendly staff, extra amenities, cleanliness of the overall resort. Loved it.
Verified review

10/10 Exceptional

The room was clean. I also liked Aqua Marina restaurant because of variety and a good quality of food. The beach is wonderful.
Verified review

10/10 Exceptional

Very nice upgraded room. Had ocean view and it was great b
Verified review

8/10 Very good

The first room that was assigned i wasnt happy with, but they were very helpful and moved us to a different room which made us happier. Staff is always greeting us and we enjoyed our stay.
Verified review

6/10 Good

The restuarants at the property were terrible, great service but the food was super gross. Just eat at the buffet at the hotel, it’s mediocre but edible! The drinks were below average, you could tell they were trying to make them good but I think it’s just the mixers that were terrible, they also didn’t blend the frozen drinks enough so everything was lumpy. Staff was extremely friendly and nice and very accommodating. The room was clean but old…the pillows were lumpy. We didn’t know anything about the seaweed, so the beach was pretty much off limits. It was okay for the value.
Verified review

8/10 Very good

Everyone went out of their way for us. The front desk, bartenders, and concierge were very accommodating. The rooms were old but clean. There was a mini bar(no alcohol) and coffee maker which were all convenient. Oh and nightly entertainment lead by GIO was very fun. If you have a choice stay here at the Krystal Cancun NOT the Krystal Grand.
Verified review

10/10 Exceptional

The rooms were kept spotless. The service was bar none top-tier. My only disappointment was with room service. You have to pay for them to deliver your food to the room. Yeah that’s a real thing.