Krystal Cancun All Inclusive

Property class: 4
All-inclusive hotel with full-service spa, connected to the convention center, near Gaviota Azul Beach

Choose dates to view prices

At Krystal Cancun All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be just steps from Gaviota Azul Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and aromatherapy. Aquamarina, one of 5 restaurants, serves local and international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this all-inclusive hotel include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers say great things about the helpful staff and beach location.

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Free parking
  • Free WiFi
  • Connecting rooms available
The current price is $215
$265 total
includes taxes & fees
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a TV, and a balcony with curtains.

Standard Double Room, 2 Double Beds, City View

7.2 out of 10
Good
(43 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

A hotel room with a large bed, a sofa, a desk, and a TV.

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(13 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a desk, a TV, and a balcony with a view of the ocean.

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(47 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Luxury Double Room, 1 King Bed, Ocean View

  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

A hotel room with a bed, a sofa, a dining table with fruit, and a view of the sea.

Family Studio, 1 King Bed with Sofa bed, Sea View

  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

A hotel room with two beds, a sofa, a chair, and a view of the ocean.

Krystal Club with Balcony Ocean View, Two Double Beds

  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krystal Club with Balcony Ocean View, King Bed

A hotel room with a large bed, a sofa, a desk, and a balcony with a view of the sea.

Krystal Club with Balcony Ocean View, King Bed

7.4 out of 10
Good
(20 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, a desk, two chairs, a TV, and a window with curtains.

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(53 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Spa
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7.8 out of 10, Good, 1,557 reviews
The price is $139
$172 total
includes taxes & fees
Dec 1 - Dec 2
Krystal Cancun
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About the neighborhood

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Plaza Caracol Mall - 9 min walk - 0.8 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪Coco Bongo - ‬7 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Hooters - ‬5 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪Vips - ‬4 min walk

About this property

Krystal Cancun All Inclusive

  • At Krystal Cancun All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll be just steps from Gaviota Azul Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and aromatherapy. Aquamarina, one of 5 restaurants, serves local and international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this all-inclusive hotel include 3 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers say great things about the helpful staff and beach location.

All inclusive details

  • This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • Buffet and à la carte meals, snacks, and select beverages included
    • Basic alcoholic beverages included
    • 24-hour room service
    • In-room minibar (non-alcoholic beverages included)

Land activities

  • Kids club

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 502 rooms
    • Arranged over 8 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Free children's club

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking

Other information

    • Smoke-free property

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Reviews

Krystal Cancun All Inclusive Reviews

7.8

Good

8.2

Cleanliness

7.8

Amenities

8.4

Staff & service

7.6

Property conditions & facilities

Popular mentions

Room
Food
Service staff
Beach
Location
Restaurant
Air conditioning
Drinks
Buffets
View

Reviews

Verified review

10/10 Exceptional

My family and I had a wonderful time, we would stay there again.
Verified review

10/10 Exceptional

I like the central location, the beach and the warmth of the staff especially Alejandro and Aurora
Verified review

10/10 Exceptional

The room very clean beach view excellent I recommend the hotel.
Verified review

10/10 Exceptional

Friendly staff, clean place, great amenities, excellent customer service
Verified review

10/10 Exceptional

Clean rooms good staff right on the beach
Verified review

8/10 Very good

Room was clean, staff was friendly
Verified review

10/10 Exceptional

The property was great, service excellent, bar tenders Miguel, Alfredo, Gaspar were super nice and professional, entertaining was absolutely great thanks to Dzoara super nice, friendly and made my family feel like we were home, we will definitely come back next year!, the food and restaurant options are wonderful. Fam Serrato
Verified review

8/10 Very good

Nice hotel staff was friendly. Near shopping and many other.
Verified review

10/10 Exceptional

Rooms were clean, staff were great, res
Verified review

6/10 Good

The hotel was nice for the activities and all inclusive the food was great but some staff try so hard for you to buy there promotions and discounts, the room needs upgraded beds are not comfy and felt like moist the best part was the staff for the activities specially Ruby she was wonderful fun and great costumer services.
Verified review

10/10 Exceptional

Staff was extremely nice throughout the resort. Rooms and bathrooms were pretty clean! I would definitely come back!
Verified review

10/10 Exceptional

Beautiful place, best staff ever, beach clean and beautiful. Delicious food . Thank you so much .
Verified review

6/10 Good

Hotel was pretty clean, and staff was amazing. This is a family oriented hotel, lack of adult entertainment. Food was just Ok don’t expect anything premium unless you pay for it. In general I had a good time but will said its a 3.5 stars not a 4. My room was not updated but my dad’s room was.
Verified review

10/10 Exceptional

The staff was extremely helpful and friendly. We enjoyed our all inclusive dinner options every night drinks all day. Loved the pool, took an Uber to the casino and outdoor mall which was fun. My only complaint was the persistence of the timeshare rep over bearing. We just wanted to relax and enjoy our time.
Verified review

6/10 Good

I like the location of the hotel. They only have two elevators and only one was working. The wait was very long all the time at some point one of the workers told us we can use the service elevator and we started using that one that smelled horrible and in bad conditions. We got the all inclusive and honestly, we did not like it. We will definitely not go again.
Verified review

10/10 Exceptional

Everything was great, from the friendly staff, extra amenities, cleanliness of the overall resort. Loved it.
Verified review

10/10 Exceptional

Very nice upgraded room. Had ocean view and it was great b
Verified review

8/10 Very good

The first room that was assigned i wasnt happy with, but they were very helpful and moved us to a different room which made us happier. Staff is always greeting us and we enjoyed our stay.
Verified review

6/10 Good

The restuarants at the property were terrible, great service but the food was super gross. Just eat at the buffet at the hotel, it’s mediocre but edible! The drinks were below average, you could tell they were trying to make them good but I think it’s just the mixers that were terrible, they also didn’t blend the frozen drinks enough so everything was lumpy. Staff was extremely friendly and nice and very accommodating. The room was clean but old…the pillows were lumpy. We didn’t know anything about the seaweed, so the beach was pretty much off limits. It was okay for the value.
Verified review

8/10 Very good

For the most part, everything was good. Excellent customer service for any questions and concerns. What was a bit overwhelming and annoying were all the people in the lobby area trying to sell memberships to the hotel. I understand, its their job to sell but everyday at least 3 different people would approach us. The shower design in our room was a bit incovenient as water would come out of the shower to the bathroom floor and made a huge puddle There is a self serve "mini bar" in the room but the drinks (canned sodas & water bottles) were not part of the all-inclusive deal so you had to buy water to even use the coffee machine Buffet food was good, nothing special Room service food was great. Ordered the philly cheese steak, a club sandwich and fajitas one night after an all day excursion and it beat the food at the buffet! You can call to order since there was no availability to book online Bar service is slow. There are waiters walking around bringing drinks and even tipping wouldnt help, they were inefficient and slow Service was awesome at the Mexican food restaurant. They do have mariachi that takes requests for special occassions and food was good
Verified review

8/10 Very good

Room was ocean front but outdated. Bathroom only had one shower door. The water from the shower spilled into floor causing a lot of wetness on floor. All the restaurants were not able to be RSVP. Mexican option was booked for months out. Bar, food, n restaurants were easy to access. Resort pool n beach were close to each other. That was the best part of the resort. Room service was top notch.
Verified review

8/10 Very good

Location deserves a 10, you could not get a nicer Beach on the hotel zone. You are by a cove. The water is very calm and The view from the rooms is breathtaking. The hotel itself could use a revamp and upgrade. I feel like most of the hostel staff is amazing and does a great job. But there are a few that could use some training. The food at the restaurants was very good! Could use a little more clarity on what's included in the all-inclusive to make things a little less confusing when you order. Definitely ask your waiter what's included in the all-inclusive before you order. Overall the hotel is good and our stay was very pleasant.
Verified review

2/10 Poor

Unfortunately, we were very disappointed with our stay and I would not recommend this hotel at all. We have traveled to Cancún five times and stayed at different resorts, and I can honestly say this has been the worst hotel experience we have had. For an all-inclusive resort, we expected so much better. Our room was dirty and did not feel properly cleaned. The service was also very disappointing. The servers were not very attentive, and there were several times when the bartenders completely ignored us and never served us. The food was probably one of the biggest disappointments. There were very limited options, the quality was not good, and it felt like they served the same food every single day. For an all-inclusive resort, we expected much more variety and better quality. If you’re considering this hotel because you’re trying to save money, do yourself a favor and DON’T. It is not worth it. I would rather spend a little more money somewhere else and actually enjoy my vacation. Overall, the cleanliness, poor service, food, and lack of attention from the staff made our experience extremely disappointing. After visiting Cancún five times, we have never had an experience like this at any other resort. We would definitely not stay here again or recommend it to anyone.
Verified review

6/10 Good

Overall Impressions & Staff The absolute highlight of this hotel is the staff—they are incredibly warm, friendly, and the main reason guests would want to return. The location is also fantastic and offers a great family-friendly environment. However, the property itself feels quite dated, and frustratingly, the elevator was broken about 80% of the time. Rooms & Housekeeping While the rooms were generally clean, housekeeping service was unreliable, likely due to understaffing. Even after leaving the room for over six hours, it was not cleaned. Furthermore, when we ran out of toilet paper, housekeeping replaced it with a partially used roll rather than a brand-new one. Food & Restaurants Booking reservations for the specialty restaurants was difficult, as availability is very limited. •Hacienda: The food was good, and the service was excellent. •Mediterrano: A complete waste of time. The food is poor (and nothing close to authentic Mediterranean cuisine), the service is bad, and I witnessed a double standard regarding how the dress code was enforced. •Las Velas: Good for breakfast, but dinner was a letdown. I asked the waiter about the fish on the menu and was promised red snapper, but was served tilapia instead. In fact, it seems tilapia is the only fish served at any of the resort's restaurants. •The Aquarium (Buffet): The food here is simply terrible. The only redeeming quality was the excellent staff. •The Fisheria: The fried fish and shrimp tacos were disappointing.
Verified review

8/10 Very good

This is a good budget all inclusive resort at the older North part of the hotels zone of Cancun with some quirks to solve. First, the location is great on Google Maps. The wave breaker a little north of the hotel helps tame the waves. However, it also causes some sea weed buildup on the ocean floor and cause the sea look a little darker compared to the places like 300-400m south, just south of Coco Bongo. So, we walked a little to where the water was truely caribbean blue. Hotel building shows its age and needs another round of renovation. During our 5 nights stay, one of the 2 elevators serving roughly 200 rooms was non-operational. We and many others used the stairs instead. AC in the room runs non-stop and you can only adjust the fan speed. It gets really cold inside about 4-5 AM in the morning. We opened the window to warm up a little and it caused condensation at the AC and leakage above the bathroom sink. Food at the buffet was OK. The restaurants Fisheria and Las Velas serves lunch. Las Velas is open buffet and kids liked it better. You can also make reservation (before breakfast) for dinner at Mediterrano and Hacienda Mortuares for the next day if they are open. Mediterranean restaurant if often closed. Food at the Mediterranean rasturant was great but the AC seemed to be broken and it felt really hot. The Hacienda is great and the atmosphere is uniquely Mexcan. Liked it a lot. Rooms were clean, everyone of the staff was helpful. Liked it.