The location was very nice and near a subway line. The room was well-maintained and clean. My room was in the back of the building, and it was very quiet. It is a staff-less hotel, but questions were quickly answered over WhatsApp. All good. The hotel is committed to sustainability, which I believe is a very good thing, but there was no separate recycling bin for takeout coffee cups. And since the room did not have a kettle or coffee machine, I accumulated several. (When I asked over WhatsApp, the answer I received was to put them in the regular trash.) The hiccup was that the Hotels.com reservation system and the hotel's reservation system did not communicate well. When I eventually telephoned hotel support about arrival instructions (key access with phone, etc.), they could not find my reservation. It was eventually sorted out, but it raised concerns that I did not actually have a place to stay.
