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SO/ Auckland

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SO/ Auckland features a rooftop terrace and puts you within a 5-minute walk of University of Auckland and Queen Street Shopping District. Guests can be pampered with deep-tissue massages at the spa, and Javalab Café, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a 24-hour health club. Public transportation is close by: The Strand Station is just 15 minutes by foot.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Parking available
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Valet parking
  • 24-hour room service
  • Massage/treatment rooms
  • In-room childcare

For families (6)

  • Babysitting (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
  • Television
  • Terrace
The current price is $149
$171 total
includes taxes & fees
Sep 6 - Sep 7

Why we love this property

Work meets relaxation
Located in the business district, this hotel offers meeting rooms and a business center. A spa, sauna, and 24-hour room service await after work.
Diverse dining delights
Experience 2 restaurants and bars featuring international cuisine. Buffet breakfast includes vegetarian, vegan, organic, and locally-sourced options.
Spa indulgence
The full-service spa offers daily treatments, including massages in couples rooms. A sauna, steam room, and 24-hour health club complete this wellness haven.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Studio King

Premium bedding, minibar, in-room safe, desk

Studio King

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Atelier Suite

Premium bedding, minibar, in-room safe, desk

Atelier Suite

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Loft Suite, Club Signature Access, 1 King Bed

A large bed with a geometric headboard, two bedside tables with lamps, and a patterned wall.

Loft Suite, Club Signature Access, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Studio, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room, 2 Twin Beds (Collection)

A modern hotel room with a large bed, a sitting area, a bathroom with a bathtub, and a large mirror.

Twin Room, 2 Twin Beds (Collection)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

A hotel room with a bed, a TV, a large window with a city view, and a curtain.

Suite, 1 King Bed (Atelier. Club Signature Access)

  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Collection)

A modern hotel room with a large bed, a red accent wall, a TV, and a bathroom with a glass shower.

Room, 1 King Bed (Collection)

9.4 out of 10
Exceptional
(23 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed (Collection Accessible)

A hotel room with a large bed, a desk, a chair, a piano, and a window with curtains.

1 King Bed (Collection Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Collection

Premium bedding, minibar, in-room safe, desk

Collection

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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9.4 out of 10, Exceptional, 150 reviews
The price is $64
$73 total
includes taxes & fees
Sep 30 - Oct 1
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About the neighborhood

Map
67 Customs Street East, Auckland, CBD, 1010

What's nearby

  • University of Auckland - 2 min walk - 0.2 km
  • Princes Wharf - 5 min walk - 0.5 km
  • Sky Tower - 9 min walk - 0.8 km
  • SkyCity Casino - 9 min walk - 0.8 km
  • Spark Arena - 10 min walk - 0.9 km

Getting around

  • Auckland Intl. Airport (AKL) - 30 min drive
  • Auckland Britomart Station - 2 min walk
  • Auckland Remuera Station - 6 min drive
  • Auckland Greenlane Station - 7 min drive
  • The Strand Station - 15 min walk
  • Halsey Street Tram Stop - 15 min walk
  • Gaunt Street Tram Stop - 16 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪King Made Noodles 金味德牛肉拉面 - ‬2 min walk
  • ‪Daily Bread — Britomart - ‬1 min walk
  • ‪The Coffee Club - ‬1 min walk
  • ‪kingi - ‬1 min walk
  • ‪Angus Steak House - ‬3 min walk

About this property

SO/ Auckland

  • SO/ Auckland features a rooftop terrace and puts you within a 5-minute walk of University of Auckland and Queen Street Shopping District. Guests can be pampered with deep-tissue massages at the spa, and Javalab Café, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a 24-hour health club. Public transportation is close by: The Strand Station is just 15 minutes by foot.

At a glance

DONE

Hotel size

    • 130 rooms
    • Arranged over 15 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • The property charges 2.5 percent for credit card payments
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 12 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Covered onsite valet parking (NZD 65 per night; includes in/out privileges)
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)
  • Children's menu
  • Baby bath
  • Pool gate

Working away

  • 24-hour business center
  • 5 meeting rooms
  • Conference space (5382 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Locally sourced food is prioritized
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Uses some LED lighting
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Stair-free path to entrance

Room amenities

Be entertained

  • 49-inch Smart TV
  • Digital TV channels
  • Streaming services
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only

Special features

Spa

So/ Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Javalab Café - This café serves lunch, dinner, and light fare. A children's menu is available. Open daily.
Harbour Society - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
HI-SO - Onsite rooftop bar. Open daily.
MIXO - Onsite bar. Open daily.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Qualmark Sustainable Tourism Business Award. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately NZD 49 per person
  • Airport shuttle service is offered for an extra charge of NZD 195 per vehicle (one-way, maximum occupancy 2)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2.5 percent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for NZD 100.0 per night

Parking

  • Covered valet parking costs NZD 65 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Long-term renters welcome.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

Frequently asked questions

Does SO/ Auckland offer free cancellation for a full refund?

Yes, SO/ Auckland does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at SO/ Auckland?

Yes, there's an indoor pool.

Are pets allowed at SO/ Auckland?

Sorry, pets aren't allowed.

Is parking offered on site at SO/ Auckland?

Yes. Valet parking costs NZD 65 per night. Electric vehicle charging is available.

Is airport shuttle service offered by SO/ Auckland?

Yes, an airport shuttle is available. The charge is NZD 195 per vehicle one-way.

What are the check-in and check-out times at SO/ Auckland?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

Is there an onsite casino at SO/ Auckland?

No, this hotel doesn't have a casino, but SkyCity Casino (12-min walk) is nearby.

What is there to do at SO/ Auckland and nearby?

SO/ Auckland has 2 bars and a spa, as well as an indoor pool and a 24-hour health club.

Are there restaurants at or near SO/ Auckland?

Yes, there are 2 onsite restaurants, featuring international cuisine.

What's the area around SO/ Auckland like?

SO/ Auckland is in Auckland Central Business District, a short 2-minute walk from Auckland Britomart Station and 3 minutes' walk from Queen Street Shopping District.

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