SO/ Auckland features a rooftop terrace and puts you within a 5-minute walk of University of Auckland and Queen Street Shopping District. Guests can be pampered with deep-tissue massages at the spa, and Javalab Café, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a 24-hour health club. Public transportation is close by: The Strand Station is just 15 minutes by foot.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
Airport transfer
Parking available
Free WiFi
Main amenities (12)
Daily housekeeping
2 restaurants and 2 bars/lounges
Full-service spa
Indoor pool
Rooftop terrace
Breakfast available
24-hour health club
Sauna
Valet parking
24-hour room service
Massage/treatment rooms
In-room childcare
For families (6)
Babysitting (surcharge)
Refrigerator
Connecting/adjoining rooms available
Separate bathtub and shower
Television
Terrace
The current price is $139
$139
$160 total
includes taxes & fees
Oct 11 - Oct 12
Why we love this property
Work meets relaxation
Located in the business district, this hotel offers meeting rooms and a business center. A spa, sauna, and 24-hour room service await after work.
Diverse dining delights
Experience 2 restaurants and bars featuring international cuisine. Buffet breakfast includes vegetarian, vegan, organic, and locally-sourced options.
Spa indulgence
The full-service spa offers daily treatments, including massages in couples rooms. A sauna, steam room, and 24-hour health club complete this wellness haven.
SO/ Auckland features a rooftop terrace and puts you within a 5-minute walk of University of Auckland and Queen Street Shopping District. Guests can be pampered with deep-tissue massages at the spa, and Javalab Café, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a 24-hour health club. Public transportation is close by: The Strand Station is just 15 minutes by foot.
At a glance
Hotel size
130 rooms
Arranged over 15 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 12 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Babysitting*
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Covered onsite valet parking (NZD 65 per night; includes in/out privileges)
Electric vehicle charging point on site
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:00 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
2 restaurants
2 bars/lounges
24-hour room service
Snack bar/deli
Traveling with children
Children stay free (see details)
Childcare in room (surcharge)
Children's menu
Baby bath
Pool gate
Working away
24-hour business center
5 meeting rooms
Conference space (5382 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Built in 2018
Safe-deposit box at front desk
Rooftop terrace
24-hour health club
An indoor pool
Full-service spa
Sauna
Massage/treatment rooms
Locally sourced food is prioritized
At least 80% organic food
Vegan dining options
Vegetarian dining options
Locally-owned & organized tours & activities
Local artist showcase
Local culture & ecosystem education
Uses some LED lighting
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Banquet hall
Accessibility
Elevator
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Accessible airport shuttle
Stair-free path to entrance
Room amenities
Be entertained
49-inch Smart TV
Digital TV channels
Streaming services
Pay movies
Home comfort
Climate-controlled air conditioning and heating
Minibar
Espresso maker
Electric kettle
Bathrobes and slippers
Iron/ironing board
Sleep well
Turndown service
Premium bedding
What to enjoy
In-room massage
Freshen up
Separate bathtub and shower
Rainfall showerhead
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Phone
Food and drink
Refrigerator
Free bottled water
Highchair
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Uses some LED lighting
Recycling
Water-efficient showers only
Special features
Spa
So/ Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Dining
Javalab Café - This café serves lunch, dinner, and light fare. A children's menu is available. Open daily.
Harbour Society - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
HI-SO - Onsite rooftop bar. Open daily.
MIXO - Onsite bar. Open daily.
Awards and affiliations
Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Qualmark Sustainable Tourism Business Award. For more information on what this certification requires and verifies, please visit their website.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately NZD 49 per person
Airport shuttle service is offered for an extra charge of NZD 195 per vehicle (one-way, maximum occupancy 2)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Credit card charges are subject to an extra charge of 2.5 percent
Children & extra beds
In-room babysitting is available for an extra charge
Rollaway beds are available for NZD 100.0 per night
Parking
Covered valet parking costs NZD 65 per night with in/out privileges
Pool, spa, & gym (if applicable)
Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Long-term renters welcome.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Property class
Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.
Also known as
SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland
Frequently asked questions
Does SO/ Auckland offer free cancellation for a full refund?
Yes, SO/ Auckland does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at SO/ Auckland?
Yes, there's an indoor pool.
Are pets allowed at SO/ Auckland?
Sorry, pets aren't allowed.
Is parking offered on site at SO/ Auckland?
Yes. Valet parking costs NZD 65 per night. Electric vehicle charging is available.
Is airport shuttle service offered by SO/ Auckland?
Yes, an airport shuttle is available. The charge is NZD 195 per vehicle one-way.
What are the check-in and check-out times at SO/ Auckland?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an onsite casino at SO/ Auckland?
No, this hotel doesn't have a casino, but SkyCity Casino (12-min walk) is nearby.
What is there to do at SO/ Auckland and nearby?
SO/ Auckland has 2 bars and a spa, as well as an indoor pool and a 24-hour health club.
Are there restaurants at or near SO/ Auckland?
Yes, there are 2 onsite restaurants, featuring international cuisine.
What's the area around SO/ Auckland like?
SO/ Auckland is in Auckland Central Business District, a short 2-minute walk from Waitematā Station and 3 minutes' walk from Queen Street Shopping District.
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Reviews
SO/ Auckland Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
8.8
Location
9.2
Staff & service
9.4
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was excellent with a wide variety of good quality food and juices. (12 reviews)
The indoor pool, along with the gym and sauna, were a much appreciated amenity. (7 reviews)
The hotel's gym was a notable amenity with many guests praising its presence and quality. (7 reviews)
The room was very clean, staff were very helpful. Breakfast options were fantastic!
Verified review
10/10 Exceptional
May 26, 2026
Great location, lovely room & helpful staff - nothing was a problem
Verified review
10/10 Exceptional
May 20, 2026
Great rooms! Quiet and comfortable. The staff were very helpful and friendly.
Verified review
10/10 Exceptional
Mar 11, 2026
Indoor pool was novel , some great shops nearby and the breakfast was excellent
Verified review
10/10 Exceptional
Mar 21, 2026
Fantastic central hotel close to all sights in Auckland CBD and to transport links.
Verified review
10/10 Exceptional
Apr 18, 2026
The room and the view were wonderful. The location of the hotel is ideal for enjoying shopping, fine dining and the Auckland waterfront. The indoor pool was a much appreciated amenity.
Verified review
10/10 Exceptional
May 31, 2026
Experience overall fantastic. Location to Britomart area and other amenities is awesome. Staff so friendly. My room was awesome. Roof top bar great to sip a beverage and take in the views. Will be back.
Verified review
10/10 Exceptional
Mar 11, 2026
We enjoyed our stay at the S/O very much. The staff was most helpful, clean and well appointed rooms, excellent dining, nice rooftop bar with an excellent view. We really enjoyed our stay!
Verified review
10/10 Exceptional
Apr 4, 2026
Wonderful staff, great studio
Verified review
10/10 Exceptional
Dec 20, 2025
Room was beautiful and staff where great
Verified review
10/10 Exceptional
Apr 6, 2026
Staff took care of a problem immediately with the in room safe. The soaking tub was amazing!!!!
Verified review
10/10 Exceptional
Mar 31, 2026
The staff was amazing! They were able to arrange our early check in and room upgrade. We had a lovely soaking tub. The breakfast buffet has good quality food and a vast variety of foods and juices as well as a barista. The location is convenient to the port, shopping and local transportation.
Verified review
10/10 Exceptional
Feb 8, 2026
it was a great room
Verified review
10/10 Exceptional
Nov 7, 2025
Excellent stay. Clean, friendly staff, very boujee
Verified review
10/10 Exceptional
Feb 8, 2026
fantastic room
Verified review
10/10 Exceptional
Nov 6, 2025
Really nice place in a great location! Staff was great.
Verified review
10/10 Exceptional
Nov 9, 2025
Lovely weekend away with our adult children. Fabulous location. Rooms beautiful and really enjoyed the rooftop bar.
Verified review
10/10 Exceptional
Nov 19, 2024
Such a beautiful property with great staff, definitely staying here again!
Verified review
10/10 Exceptional
Feb 22, 2024
Wonderful location and excellent staff
Verified review
10/10 Exceptional
Nov 13, 2025
Room was modern and clean. Rooftop bar awesome and great staff. Hotel staff were very helpful
Verified review
10/10 Exceptional
Jul 7, 2024
Fabulous hotel, staff were so friendly and helpful definitely staying again
Verified review
10/10 Exceptional
Nov 6, 2024
Beautiful hotel and awesome location. Staff were so accommodating and friendly.