First the good - the shuttle was waiting for us at the airport when we arrived and took us quickly to the hotel. There was a/c in the room which kept it cool enough. Tsion, the receptionist on duty on our arrival was very pleasant and made every effort to remedy the deficiencies in the room. The location was very convenient - close to the airport and many shops. But overall, we were disappointed with our stay this time. When we got to the hotel late at night we encountered that the room was not set up for 2 people - no hand towels, only one bottle of water and one cup for making tea, and no tea bags. According to our reservation with Hotels.com we were supposed to receive a free beverage and be offered a room upgrade. Neither happened. And the worst of all was that there was no hot water for our showers early on the morning of our departure. Not sure we would book here again on a future stay in Addis.