4/10 Regular
14 ago. 2025
Disappointing
I booked my family into this hotel for a short stay, to celebrate my mums 80th birthday. To be fair, mum asked that her room wasn't cleaned on one day as she wanted a lie in. No one came to check later though. I had to take a bag of dirty crockery to the reception desk. Her room wasn't cleaned thoroughly the next day- her bed wasn't made. Mum hasn't stayed in a hotel for years and she was really disappointed with this. My aunt found a lot of dark pubic hairs on her bathroom floor, which she did report (my mum was too anxious to say anything). Communication prior to this stay was also very poor. I sent 2-3 messages asking if we could check in a bit early if we arrived early, as mum has some health issues. No one replied. I tried phoning. No one answered the phone. I also asked if they could do anything to make mum feel special as this was a significant birthday celebration - nothing.
Cliente verificado
Se hospedó 3 noches con familiares
Opinión verificada de un huésped de Hoteles.com
