I’ve held off writing this review for a while, but I feel the time has come to share my experience.
First impressions were very good — the hotel was welcoming, very clean, and in a great location. In fact, I can’t really fault the stay itself. However, there were a few issues that changed my overall view.
The front desk is not manned as it states on the website, which means it’s impossible to simply ask a question in person. That’s inconvenient enough, but the bigger problem came the day before we were due to leave. Our room had been cleaned, and I discovered that some of our clothes had been mistakenly discarded by the cleaner. I fully accept that accidents happen, but when I tried to contact the hotel immediately (via Hotels.com and text message), I received no response until two days later — after we had already left.
The hotel did eventually confirm that the cleaner hadn’t realised the bag with our washing wasn’t rubbish. While I appreciated the explanation, communication has since stalled, particularly after I requested reimbursement for one item of expensive clothing. This lack of response has been very disappointing.
So, would I recommend this hotel? The simple answer is: only for its location and cleanliness. It feels more like an Airbnb than a true hotel, and if service or support matters to you, this may not be the right choice.
