Check-in was fine, the young man working was kind & helpful. We arrived late in the evening & our lodge room was located across HWY 16. When we entered the room, we immediately noticed a strong smell (dirty feet) & the room was warm- the AC had not been running. It took a while to get the room cooled down. It was clear that the room had been barely cleaned- tv stand was dusty, remote was filthy, window ledge had dead bugs, loose hairs in the bathroom & in the bed sheets (I actually question if the sheets were clean?!?!), plastic shower curtain liner was dirty & slimy, etc. Because it was late & we had an early morning we decided to just stick it out. When we checked out the next morning we nicely let the staff know about the room conditions & at first they seemed receptive to the feedback, however quickly became annoyed & sarcastically asked if we could "please check over all the rooms for cleanliness before new guests arrive today..." This was a shocking response to some honest feedback of their dirty room, and no offer to discount or compensate us. We come to the Black Hills several times a year (my parents live nearby) and although the location is convenient near family, we will never stay here again. I would not recommend Rockerville to anyone.