During my 2-night stay at the hotel, I would unfortunately rate my overall experience as poor due to several disappointing incidents.
Firstly, upon entering my room, I immediately noticed a strong mouldy smell. I had to call the lobby to request a room change. However, instead of arranging a room change, housekeeping was sent to spray air freshener on approximately 50% of the walls, including the bathroom. This was certainly not an acceptable solution to address the issue.
Secondly, despite the hotel having a 94% occupancy rate, the breakfast spread was very slow to replenish. This resulted in a disappointing dining experience, especially considering the hotel’s high occupancy.
Lastly, on the day of checkout, I waited more than 20 minutes for the buggy to pick me up and bring me to the lobby. Despite making more than four calls to the lobby to follow up, the buggy still took an unreasonably long time to arrive. This caused unnecessary stress and left me rushing to the ferry terminal to catch my ferry.
Overall, these incidents reflect poor service coordination and a lack of attention to guest experience. I had expected a much better standard of hospitality and service from the hotel. Unfortunately, my stay fell well below expectations.