When you stay at Flats Castelo - HOrigem, you'll be in a great location, within just a 10-minute walk of Rossio Square and Santa Justa Elevator. Apartments feature kitchenettes, flat-screen TVs, and free WiFi. The property is just a short walk to public transportation: Largo do Terreirinho Stop is 3 minutes and Rua dos Lagares Stop is 4 minutes.
When you stay at Flats Castelo - HOrigem, you'll be in a great location, within just a 10-minute walk of Rossio Square and Santa Justa Elevator. Apartments feature kitchenettes, flat-screen TVs, and free WiFi. The property is just a short walk to public transportation: Largo do Terreirinho Stop is 3 minutes and Rua dos Lagares Stop is 4 minutes.
At a glance
DONE
Property size
4 apartments
DONE
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
DONE
Special check-in instructions
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
PETS
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No onsite parking
VPN_KEY
Other information
Smoke-free property
Property amenities
Internet
Free WiFi
Parking and transportation
No onsite parking available
Kitchenette
Refrigerator (mini)
Stovetop
Microwave
Oven
Dishwasher
Electric kettle
Cookware/dishes/utensils
Toaster
Coffee/tea maker
Bedrooms
Hypo-allergenic bedding
Bed sheets provided
Bathrooms
Shower
Hair dryer
Free toiletries
Towels provided
Living spaces
Living room
Entertainment
Flat-screen TV with cable service
Comfort
Air conditioning
Heating
Pets
No pets allowed
Suitability/Accessibility
No elevators
Smoke-free property
Services and conveniences
Limited housekeeping
Safe
Blackout drapes/curtains
Location highlights
In the city center
In the historical district
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector installed (host has indicated there is a smoke detector on the property)
Fire extinguisher
First aid kit
General
4 rooms
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Policies
This property does not have elevators.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
This property is professionally cleaned.
Also known as
Dalma Flats Apartment Lisbon
Dalma Flats Apartment
Dalma Flats Lisbon
Dalma Flats
Dalma Flats Castelo
Flats Castelo HOrigem
Flats Castelo - HOrigem Lisbon
Flats Castelo - HOrigem Apartment
Flats Castelo - HOrigem Apartment Lisbon
Frequently asked questions
Does Flats Castelo - HOrigem offer free cancellation for a full refund?
Yes, Flats Castelo - HOrigem does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Flats Castelo - HOrigem?
Sorry, pets aren't allowed.
Is parking offered on site at Flats Castelo - HOrigem?
Sorry, there's no onsite parking at Flats Castelo - HOrigem.
What are the check-in and check-out times at Flats Castelo - HOrigem?
Check-in start time: 3 PM; Check-in end time: 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
Does Flats Castelo - HOrigem have a kitchen or kitchenette?
Yes, there is a kitchenette which also includes a stovetop, an oven, and a dishwasher.
What's the area around Flats Castelo - HOrigem like?
Flats Castelo - HOrigem is in Lisbon City Center, a short 3-minute walk from Largo do Terreirinho Stop and 9 minutes' walk from Rossio Square.
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Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
9.4
Location
8.4
Staff & service
8.6
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Jul 17, 2025
Lovely apartment
Lovely clean apartment, with amazing views, and we even got upgraded to the top floor!
Aidan
Aidan, 4-night trip
Verified
10/10 Exceptional
Jun 3, 2024
Great location near the castle. Beware if accessibility is an issue, as it requires climbing steps and is not easy to access via taxi. Very clean and nice.
Andrea
Andrea, 2-night trip
Verified
10/10 Exceptional
Mar 19, 2025
We got this property from HOrigem after staying a couple of nights at another of their properties and deciding to stay an extra night in Lisbon. It was just a couple of blocks away from the first one and equally great. The view was less desirable than the first one which looked down at the street where the cable cars run by, but other than that, it was a great stay. We can't say anything but great things about the staff and their friendliness and helpfulness, Diogo even help carry my wife's baggage up the steep streets from the first property to this one. Highly recommended.
Ruben
Ruben, 1-night trip
Verified
8/10 Very good
Apr 19, 2025
Great Location and Friendly Staff, but Misleading
The hotel was very well located, with restaurants just a few steps away, definitely a plus. The staff was also very welcoming, however, getting there was a bit confusing. We first had to go to a different location in the city center, which wasn’t clearly explained in the booking instructions.
We were also quite disappointed with the accommodation itself. The photos showed a very modern apartment, but in reality, it was rather old-fashioned, with a noticeable musty smell typical of older buildings. That said, the rooms were very clean, and the beds were comfortable.
In summary: a good stay overall, despite the misleading presentation online.
Virginie
Virginie, 11-night trip
Verified
10/10 Exceptional
Oct 28, 2025
Everything was completed.
Clean, spacious. Friendly check in staff!
Tommy Chung Ki
Tommy Chung Ki, 6-night trip
Verified
10/10 Exceptional
Jun 12, 2025
Good flat
Zakaria
Zakaria, 2-night trip
Verified
10/10 Exceptional
Sep 11, 2024
A place to go to…I’d love to revisit.
David
David, 1-night trip
Verified
10/10 Exceptional
May 15, 2025
Alfama district apartment
This flat is in the heart of the Alfama district. The streets and stairs are steep but well worth the effort!
Suzanne
Suzanne, 5-night trip
Verified
10/10 Exceptional
Sep 27, 2022
Lovely space- safe and quiet. Felt like home. Nice people and interesting streets all around.
Mary Ann
Mary Ann, 3-night trip
Verified
2/10 Poor
May 25, 2024
Bed bugs
Location had bed bugs, really not happy.
Félix
Félix, 1-night trip
Verified
2/10 Poor
Jun 26, 2025
Disastrous and unsafe room.
Bedroom on ground floor with the thinnest door, feels like people chatting in the street are in the room.
I had to pay for another hotel and they refused to refund me.
Second night was okay because they moved me to an appartment upstairs and felt perfectly safe.
Please beware of the room you’re getting if you’re on ground floor.
Never again
Sacha
Sacha, 2-night trip
Verified
2/10 Poor
May 16, 2024
Bedbugs
Would not recommend this place. Got bitten of bedbugs here. We also had to wait outside 30 minutes in the evening as the host didn’t answer our phone calls due to check in.
Julie
Julie, 2-night trip
Verified
8/10 Very good
Oct 11, 2024
Poor sound insulation within building. Opposite a building site
Alan John
Alan John, 6-night trip
Verified
2/10 Poor
Sep 28, 2023
Don’t stay here! We did not see the comment left by other guest earlier this year. There’re bed bugs and ever since the day we stayed there, we got bed bug bites every nights. They even left with us in our luggage so moving to other hotel not going to save the problem.
Xue
Verified
2/10 Poor
Jul 31, 2022
Poor management, terrible communications
Terribly inflexible management with poor communication skills (none). This doesn’t matter until it does. I would recommend against staying here.
Scott
Scott, 1-night trip
Verified
4/10 Fair
Oct 9, 2023
The only good thing I can say is it was conveniently located. It was not very clean. Floors were dirty. Mold in shower. Shower fixtures were broken. Air conditioner kept making a buzzing sound every 20 - 30 seconds. Ran out of hot water. When I called to let them know was told there was only one boiler for whole building. Later found out that wasn't the case. The dial on the water tank in the bathroom had been turned to off.
Ann Marie
Ann Marie, 2-night trip
Verified
2/10 Poor
Jul 1, 2023
The apartment we stayed in was full of bedbugs. I thought I had just been bitten by mosquitoes but the bites continued to get worse and more bites showed up in subsequent nights. On the third day of our stay, we found multiple bedbugs in the sheets when we woke.
Communication with the owners was not great. They told us that they would change/wash the sheets which they did. But there were still bugs in the room when we got back that evening.
We had to move to a new hotel at additional expense to us and the property have not been helpful in even covering the additional costs for a new place to stay.
Cannot recommend the room we stayed in. Location however is excellent (though not much of a consolation)
Jesse
Jesse, 4-night trip
Verified
6/10 Good
Oct 12, 2022
Poor communication and management did not appear to care about making the customer comfortable... On the first night of my stay, i asked for a sheet for the pullout couch...i just wanted it because there was not one already provided....the lady said she was busy and would call me back....she did not and when i called her back over an hour later, she sent it to voice mail not once but twice and responded.
That morning, ants (lots of ants) started coming up through the hard wood floors, they were on the countertops too....i was told that housekeeping would handle it around 1pm. This was at 9am when i reported it.
Housekeeping is the only reason i am giving this place an ok...they were wonderful...they handled the ants and made the fold out bed comfortable for my second night.
Management also did not address the broken air conditioner...in fact when we ask her about it, she rushed out the flat saying she did not know how to use it. It was October, but because we were on the 3rd floor and due to the heavy rain could not keep the windows open...it was a little stuffy.
I cannot in good faith recommend this place because managements response to simple requests were treated as if i were bothering them,
and i was only asking for basic items... this is my first negative reveiw and i traveled very often and for many years with Expedia.
Michelle
Michelle, 2-night trip
Verified
10/10 Exceptional
May 17, 2026
Fin lille lejlighed med alt, hvad vi havde brug for. Indkøb tæt på og mulighed for at få opbevaret bagagen på afrejsedagen.
Tina Løkke
Tina Løkke, 4-night trip
Verified
2/10 Poor
May 11, 2026
택시가 오지 못하는 위치고, 날이 추워서 에어컨 가동 안해봄
Kyumin
Kyumin, 3-night trip
Verified
6/10 Good
Jan 16, 2026
Très propre, bon service et réception accueillante. Par contre, chauffage déficient et très mauvaise insonorisation avec l’extérieur - on aurait dit que les passants étaient dans la même pièce que moi.
Lucie
Lucie, 6-night trip
Verified
10/10 Exceptional
Sep 2, 2025
Un séjour parfait !
Nous avons séjourné 10 nuits dans l'appartement du 3ème étage. Appartement grand, spacieux, chambre séparée, cuisine équipée, 2 climatisations. Propreté impeccable. Appartement très calme, car situé dans une rue à sens unique fermée à toute circulation à compter de 20h00. Magnifique vue sur la ville. Je recommande vivement !
Jean-Christophe
Jean-Christophe, 10-night trip
Verified
6/10 Good
May 24, 2025
Bruitant. Quel dommage !
Bon séjour ! En revanche, l’appartement est au rez-de-chaussé, avec un trou sous la fenêtre qui donne sur la rue… On entend tout ce qu’il s’y passe, c’est dommage !
Verified traveler
2-night trip
Verified
8/10 Very good
May 17, 2025
Satisfaisant
Pas d'eau chaude à l'arrivée ! Une douche aurait pourtant fait tellement de bien après le voyage. Idem le lendemain matin ! Par contre lorsque nous l'avons signalé, l'hôte a été bien réactif et le problème résolu en peu de temps.
Dommage cet incident !
BRUNO
BRUNO, 3-night trip
Verified
6/10 Good
Apr 29, 2025
Il manquait les serviettes de bain
Pas de lave vaisselle (mais pas grave)
Accueil très compliqué car pas les codes d'entrée à l'arrivée et aucune personne pour nous recevoir
Décevant !