Verified review
6/10 Good
Alexandra
Apr 12, 2024
We paid for a bigger room type and the next day while we were having breakfast they came to tell us we had to move and only offered a smaller room with no daylight. They said its because there was a water problem in that room, but we didn't experience any problem. It seemed like a made up story but we moved. 2 hours later we walked by the old room and saw there was a family with children staying there, so the hotel lied to us and there was no problem because they needed to give the room that we paid for to another family and we were only 2 persons. We complained about it and they offered a free trip. Organizing the boat transfer from airport to hotel was also very stressful because the hotel doesn't answer to messages, when they do, you get different information every time and in the end they said I have to contact them one day before arrival.
The only nice thing about this hotel is the beach setting, very nice and tranquil and with an impressive reef for snorkeling.