Best Western The Lagoon Hotel, Manado: Hotel Reviews, Rooms & Prices

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Manado beach hotel with outdoor pool and restaurant

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Where to?

Dates

June 2025

July 2025

Premium bedding, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

In the heart of Manado City Centre, Best Western The Lagoon Hotel offers a tranquil retreat. Relax by the pool or treat yourself to spa services like reflexology and aromatherapy. With free in-room WiFi, a coffee shop, multilingual staff, and an outdoor pool for kids too.

Good

Popular amenities

Pool
Non-smoking
Bar
Spa
Free parking
Gym

Main amenities (12)

Daily housekeeping
Restaurant and bar/lounge
Outdoor pool
Breakfast available
Fitness center
Children's pool
Pool bar
24-hour room service
Coffee shop/cafe
Spa services
Conference center
Business center

Feel at home (6)

Children's pool
Rollaway/extra beds
Private bathroom
Television
Daily housekeeping
Laundry facilities

$40 total

includes taxes & fees

May 30 - May 31

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 34 of 34 rooms

Executive Room, 1 Queen Bed, Non Smoking, Mountain View

Highlights

Separate sitting area

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Hair dryer

Bidet

Mountain view
38 sq m
Sleeps 2
1 Queen Bed

Suite, Multiple Beds, Non Smoking, Bathtub (Living Room;Presidential)

Highlights

Separate dining area

Separate sitting area

Air conditioning

Club Lounge

Dining table

LED TV

Blackout drapes/curtains

Premium bedding

Partial sea view
80 sq m
Sleeps 4
1 King Bed and 2 Twin Beds

Superior Room, 1 Queen Bed, Smoking

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

Partial sea view
25 sq m
Sleeps 2
1 Queen Bed

Deluxe Room, 1 Queen Bed, Smoking, Sea View

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

Sea view
29 sq m
Sleeps 2
1 Queen Bed

Superior Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

Partial sea view
25 sq m
Sleeps 2
1 Queen Bed

Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

Sea view
29 sq m
Sleeps 2
1 Queen Bed

Deluxe Room, 1 Queen Bed, Smoking, City View

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

Sleeps 2
1 Queen Bed

Suite, 1 King Bed, Bathtub, Sea View (Living Room)

Highlights

Separate dining area

Separate sitting area

Air conditioning

Club Lounge

Dining table

LED TV

Premium bedding

Blackout drapes/curtains

Partial sea view
55 sq m
Sleeps 2
1 King Bed

Superior Room, 2 Twin Beds, Non Smoking

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

Sleeps 2
2 Twin Beds

Executive Room, 1 Queen Bed, Smoking, Mountain View

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

Mountain view
38 sq m
Sleeps 2
1 Queen Bed

Deluxe Room, 1 Queen Bed, Non Smoking, City View

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

Sleeps 2
1 Queen Bed

Superior Room, 2 Twin Beds, Smoking

Highlights

Air conditioning

LED TV

Blackout drapes/curtains

Premium bedding

Shower/tub combination

Rainfall showerhead

Hair dryer

Bidet

Sleeps 2
2 Twin Beds

Superior twin Room Non smoking

Sleeps 2
2 Twin Beds

Presidential 1 King 2 Single Suite Room Flat Living Room Bathtub Screen Television Non Smoking

Sleeps 2
2 Twin Beds and 1 Queen Bed

Executive Queen Room Smoking

Sleeps 2
1 Queen Bed

Executive Queen Room Non smoking

Sleeps 2
1 Queen Bed

Superior queen Room Non smoking

Sleeps 2
1 Queen Bed

Queen Room

Sleeps 2
1 Queen Bed

Deluxe 1 Queen Bed Room With City View Shower High Speed Internet Access Hairdryer Non Smoking

Sleeps 2
1 Queen Bed

Deluxe 1 Queen Bed Room With City View Shower High Speed Internet Access Hairdryer Smoking

Sleeps 2
1 Queen Bed

Superior Queen Room

Sleeps 2
1 Queen Bed

Deluxe Executive Room

Sleeps 2
1 Queen Bed

Deluxe Sea View Room Non smoking

Sleeps 2
1 Queen Bed

Superior twin Room Smoking

Sleeps 2
2 Twin Beds

Superior queen Room Smoking

Sleeps 2
1 Queen Bed

King Suite with Sea View

Sleeps 2
1 King Bed

Deluxe Sea View Room Smoking

Sleeps 2
1 Queen Bed

32-inch LED TV with cable channels, TV, offices

Suite

Sleeps 2
1 King Bed

Two Single Beds Room

Sleeps 2
2 Twin Beds

Lagoon Suite

Sleeps 4
2 Twin Beds and 1 King Bed

Presidential Suite

Sleeps 4
1 King Bed and 1 Twin Bed

Deluxe Room With City And Sea View

Sleeps 2
1 Queen Bed

Superior Room

Sleeps 2
1 Twin Bed

Deluxe Queen Room

Sleeps 2
1 Queen Bed

Similar properties

Pool
Spa
Airport transfer
Free parking

$71 total

includes taxes & fees

May 31 - Jun 1

About the neighborhood

Komplek Bahu Mall, Blok A3, Manado, 95115

What's nearby

Manado Town Square - 3 min drive - 2.0 km
Mega Mall - 4 min drive - 3.4 km
Kalimas Harbor - 7 min drive - 5.1 km
Tomohon Market - 9 min drive - 7.1 km
Malalayang Beach - 19 min drive - 6.5 km

Getting around

Manado (MDC-Sam Ratulangi Intl.) - 45 min drive

Restaurants

‪Bay Street Cafe 17 - ‬11 min walk
‪Boulevard Bistro - ‬10 min walk
‪Wisata Bahari - ‬8 min walk
‪Richeese Factory - ‬6 min walk
‪Contour Coffee - ‬11 min walk

About this property

Best Western The Lagoon Hotel

Best Western The Lagoon Hotel is a great choice for your beach stay in Manado. The outdoor pool provides plenty of fun, while guests in the mood for pampering can indulge in body scrubs and aromatherapy. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other features include a poolside bar, a fitness center, and a children's pool.

Languages

English, Indonesian

At a glance

Hotel size

- 184 rooms
- Arranged over 8 floors

Arriving/Leaving

- Check-in start time: 2:00 PM; Check-in end time: 2:30 AM
- Express check-out available
- Minimum check-in age: 17
- Check-out time is noon
- Contactless check-out available
- Late check-out subject to availability

Special check-in instructions

- Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
- This property doesn't offer after-hours check-in
- To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
- Prior to arrival, you must complete online registration via a secure link
- You will be asked to provide the property with a copy of your government-issued photo ID after booking

Required at check-in

- Cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 17

Children

- No cribs (infant beds)

Pets

- Pets not allowed

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Free onsite self parking
- Onsite parking limited
- Height restrictions apply for onsite parking

Other information

- Smoke-free property

Property amenities

Food and drink

Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends
Restaurant
Bar/lounge
Poolside bar
Coffee shop
Private dining
24-hour room service

Traveling with children

Children's pool

Working away

Business center
6 meeting rooms
Computer station
Coworking spaces
Conference center

Services

24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop

Facilities

Built in 2016
Television in common areas
Fitness center
An outdoor pool
Spa services
Banquet hall
Reception hall

Accessibility

Wheelchair accessible
Lowered locks/deadbolt
Tile flooring in public areas
Tile flooring in room

Room amenities

Be entertained

32-inch LED TV
Cable TV channels

Home comfort

Air conditioning
Slippers
Iron/ironing board (on request)

Sleep well

Blackout drapes/curtains
Premium bedding
Rollaway/extra bed (surcharge)

Freshen up

Private bathroom
Shower/tub combination
Rainfall showerhead
Bidet
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper

Stay connected

Office
Free WiFi
Phone
Desk chair

Food and drink

Free bottled water
Paper towels

Daily housekeeping
In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Refundable deposits

Cash deposit: IDR 300000 per accommodation, per stay

Optional extras

Buffet breakfast is offered for an extra charge of approximately IDR 300000 for adults and IDR 150000 for children
Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

Rollaway beds are available for IDR 400000.0 per night

Parking

Parking height restrictions apply

Policies

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Best Western Lagoon Hotel Manado

Best Western Lagoon Hotel

Best Western Lagoon Manado

Best Western Lagoon

Best The Lagoon Hotel Manado

Best Western The Lagoon Hotel Hotel

Best Western The Lagoon Hotel Manado

Best Western The Lagoon Hotel Hotel Manado

Frequently asked questions

Is there a pool at Best Western The Lagoon Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Best Western The Lagoon Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Best Western The Lagoon Hotel?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Best Western The Lagoon Hotel?

Check-in start time: 2:00 PM; Check-in end time: 2:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.

What is there to do at Best Western The Lagoon Hotel and nearby?

Best Western The Lagoon Hotel has an outdoor pool and a fitness center, as well as spa services.

Are there restaurants at or near Best Western The Lagoon Hotel?

Yes, there's an onsite restaurant.

What's the area around Best Western The Lagoon Hotel like?

Best Western The Lagoon Hotel puts you in Manado City Centre, in the heart of Manado. Popular attractions include Manado Town Square, which is 3 minutes away by car.

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Best Western The Lagoon Hotel Reviews

7.6

Good

7.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

10/10

This is the best Best Western that we have been to in a long time. The corner sea view room was so nice. The staff were very attentive, kind and helpful.

3-night trip

4/10

Breakfast was very local and not up to international standard and hand towels were not provided in the toilet and boring music was repeatedly played at breakfast also water in the shower was not hot enough and the hotel just said too many people could not make it hotter

3-night trip

10/10

2-night trip

8/10

Fijn hotel. Personeel is vriendelijk en doet haar best, mag beter opgeleid worden. Letten bij het ontbijt niet op en snappen niet wat efficiënt werken is. Ontbijt zelf niet smakelijk alles mist smaak. Heel jammer want je krijgt wel een prachtig uitzicht.

7-night trip

10/10

1-night trip

8/10

1-night trip

6/10

1-night trip

6/10

Cold food, clogged shower drain, leaking bathroom sink...staff is very nice though

3-night trip

8/10

It has a pristine view.Thr entire Manado Bay ij front. Behind you see the highlands Koha,Warembungan,Tomohon. Convenient next to Seafood stalls and Bak kut teh. Pharmacy nearby.Carrefour supermart next door. Very good security. BUT.... The elevators are a disaster! Have to wait 10minutes sometimes because external guests who attend events in the hotel jam up the lift.. Next Breakfast is ok at the Level 2 restaurant BUT Do not eat any other meals in the hotel resto. It takes on average 55-60 mins for your meal to be served. Next When there are external events the dining area is shared with the external guests.. Its noisy and no privacy. They should segregate. Overall staff service very nice and do go the extra mile to help you. If they can fix the elevator and meal waiting times it would be the best accomodation in Manado by far. Regarda.

12-night trip

10/10

Location, room, staff, clean, good and varities breakfast menu.

2-night trip

8/10

a nice place to stay in Manado, location is legit and nearby shopping malls. staffs were helpful too!

4-night trip

10/10

Just need an additional luggage rack for room or drawers

2-night trip

8/10

Hotelnya cukup baik hanya saja kamar mandinya perlu perawatan. Air habis mandi tdk lancar menggenang. Pemandangan nya bagus dari tempat makan. Agak jauh juga dari pusat kota.

2-night trip

10/10

6-night trip

6/10

The view was good because you can see the city and sea view at the same time. However the room was not so clean. So many dust on the table. Under the bed, so many dust. It's not mopped for long time.

8/10

Nice comdo-hotel for the money. Free continental breakfast was amazing. Lots of food choices. My room was very clean and service was excellent. Facilities are great too. Location of the hotel was okay. Imly has 2 elevators that make you wait up to 5 mins.

8/10

So far it’s all good but better add more menu for bfast

4/10

Book 2 rooms, one for 1 week and other for 2 nights. The views from hotel is fantastic (ocean & city), Friendly staffs for fast check in and out and good varieties foods for free breakfast. However, it make we very sad and frustrated when saw the cleanness of the bathroom and bedroom. It wasn’t cleaned properly, dusty & the glass doors never been scrubbed ( very poor maintenance), couple times asked for toilet paper & bath mad to top up and they arrived after 3 times call in 2 hours. Hope they will improve and realize with the hotel conditions.

7-night trip

4/10

Erst das 3. Zimmer war in puncto Sauberkeit annehmbar. Der gesamte Check-in hat 2 Stunden meiner Zeit beansprucht. Das war die erste große Enttäuschung!!! Wobei das Personal sich verständnisvoll und bemüht zeigte. Der Pool war nicht einladend, da Baumaterial, Zementsack, Altmaterialien und Bauhelm in direkter Umgebung lagen. Das Frühstücksbuffet war leergefegt... Marmelade und Toast qualitativ sehr schlecht. Laute Geräusche der Klimaaußengeräte an der Hausfassade verhelfen zu schlaflosen Nächten. Alles in allem ein richtiger Reinfall!!! Nicht zu empfehlen und erst recht nicht noch einmal zu besuchen.

2-night trip

8/10

Det er et ny bygget hotel, men 2 små elevatorer er ikke nok til de mange gæster og "exit" trapper må ikke anvendes

4-night trip

10/10

Definitely good value for money with staying on the Deluxe Ocean View room! The suite is also spacious because its on top floor with large TV and sofa, very comfortable for me and my family of adults to enjoy the holiday. However, the service can be improved to be faster and restaurant can be better service in delivering tea or coffee at least. Food quality is ok, just a bit slow in service I would say. Overall is good stay experience and will consider to come back again next time.

4-night trip

This review was submitted before 2018 and has not been verified.

8/10

Nice hotel ocean front with great view. Very central to shops and walking distance to malls and restaurants. Room is very comfortable.

1-night trip

This review was submitted before 2018 and has not been verified.

2/10

喫煙と禁煙の部屋が選べるのを知らずに滞在中お部屋を変えてもらったのですがバスルームに忘れ物をしたのに気付きスタッフに話したところ忘れ物はなかったとの返事。同じホテルの部屋から移動で間違いなく忘れたものが出てきません。物を忘れたら出てこないと思っていいです。海外はそういう所が多いと聞いてましたがスタッフの態度が悪かったです。ヘアゴムでさえ忘れ物として取っておくと言ってましたが私が忘れたものはどこに消えたのでしょう？気分が悪くなり残りの日にちキャンセルしました。その場で残り3日間の部屋代は返金すると言われましたが後ほどエクスペディアさんからホテルからの返答は返金できないとのこと。その旨チェックアウトの時に話したと嘘を言われました。信用のならないホテルです。二度と泊まりません。

8-night trip

This review was submitted before 2018 and has not been verified.

6/10

Poor wifi reception n non smocking room smelly, hotel staff very friendly.

3-night trip

This review was submitted before 2018 and has not been verified.

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Best Western The Lagoon Hotel

Choose dates to view prices

Photo gallery for Best Western The Lagoon Hotel

Reviews

Popular amenities

Main amenities (12)

Feel at home (6)

Room options

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Mountain View

Executive Room, 1 Queen Bed, Non Smoking, Mountain View

Highlights

View all photos for Suite, Multiple Beds, Non Smoking, Bathtub (Living Room;Presidential)

Suite, Multiple Beds, Non Smoking, Bathtub (Living Room;Presidential)

Highlights

View all photos for Superior Room, 1 Queen Bed, Smoking

Superior Room, 1 Queen Bed, Smoking

Highlights

View all photos for Deluxe Room, 1 Queen Bed, Smoking, Sea View

Deluxe Room, 1 Queen Bed, Smoking, Sea View

Highlights

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Highlights

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

Highlights

Deluxe Room, 1 Queen Bed, Smoking, City View

Highlights

View all photos for Suite, 1 King Bed, Bathtub, Sea View (Living Room)

Suite, 1 King Bed, Bathtub, Sea View (Living Room)

Highlights

Superior Room, 2 Twin Beds, Non Smoking

Highlights

View all photos for Executive Room, 1 Queen Bed, Smoking, Mountain View

Executive Room, 1 Queen Bed, Smoking, Mountain View

Highlights

Deluxe Room, 1 Queen Bed, Non Smoking, City View

Highlights

Superior Room, 2 Twin Beds, Smoking

Highlights

View all photos for Superior twin Room Non smoking

Superior twin Room Non smoking

View all photos for Presidential 1 King 2 Single Suite Room Flat Living Room Bathtub Screen Television Non Smoking

Presidential 1 King 2 Single Suite Room Flat Living Room Bathtub Screen Television Non Smoking

View all photos for Executive Queen Room Smoking

Executive Queen Room Smoking

View all photos for Executive Queen Room Non smoking

Executive Queen Room Non smoking

View all photos for Superior queen Room Non smoking

Superior queen Room Non smoking

View all photos for Queen Room

Queen Room

View all photos for Deluxe 1 Queen Bed Room With City View Shower High Speed Internet Access Hairdryer Non Smoking

Deluxe 1 Queen Bed Room With City View Shower High Speed Internet Access Hairdryer Non Smoking

View all photos for Deluxe 1 Queen Bed Room With City View Shower High Speed Internet Access Hairdryer Smoking

Deluxe 1 Queen Bed Room With City View Shower High Speed Internet Access Hairdryer Smoking

View all photos for Superior Queen Room

Superior Queen Room

View all photos for Deluxe Executive Room

Deluxe Executive Room

View all photos for Deluxe Sea View Room Non smoking

Deluxe Sea View Room Non smoking

View all photos for Superior twin Room Smoking

Superior twin Room Smoking

View all photos for Superior queen Room Smoking

Superior queen Room Smoking

View all photos for King Suite with Sea View

King Suite with Sea View

View all photos for Deluxe Sea View Room Smoking

Deluxe Sea View Room Smoking

View all photos for Suite

Suite

View all photos for Two Single Beds Room

Two Single Beds Room

View all photos for Lagoon Suite

Lagoon Suite

View all photos for Presidential Suite

Presidential Suite

View all photos for Deluxe Room With City And Sea View