Hoshino Resorts KAI Hakone

Property class: 4
Mountain ryokan with restaurant, near Hakone Hot Springs

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When you stay at Hoshino Resorts KAI Hakone, you'll be within a 15-minute walk of Hakone Hot Springs and Tenzan Onsen. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. Also, this ryokan is within a short drive of Fuji-Hakone-Izu National Park.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Onsen
  • Free parking
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Japanese-style Room with River View TC3

A modern living room with a sectional sofa, a dining table, and a large window offering a view of greenery.

Japanese-style Room with River View TC3

  • River view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Japanese-style Room TA2

A room with tatami flooring, a sofa, a wooden table, and a view of greenery through large windows.

Japanese-style Room TA2

  • River view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese-style Room FA4

A modern living room with a sectional sofa, a coffee table, and a large abstract painting on the wall.

Japanese-style Room FA4

9.0 out of 10
Wonderful
(2 reviews)
  • River view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for Japanese-style Room FA5

A traditional Japanese room with tatami flooring, a low table with a framed picture, and a sofa.

Japanese-style Room FA5

  • River view
  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Beds

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About the neighborhood

Map
230 Yumoto Chaya, Ashigarashimo-gun, Hakone, Kanagawa, 250-0312

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Hakone Hot Springs - 1 min walk - 0.2 km
  • Tenzan Onsen - 2 min drive - 0.7 km
  • Tamadare Falls - 6 min drive - 2.1 km
  • Shogenji Temple - 7 min drive - 2.4 km

Getting around

  • Haneda Airport (HND) - 45.5 miles/73.2 km
  • Narita Intl. Airport (NRT) - 82.6 miles/133 km
  • Hakone Ohiradai Station - 10 min drive
  • Hakone Yumoto Station - 11 min drive
  • Hakone-Itabashi Station - 12 min drive

Restaurants

  • ‪囲炉裏茶寮八里 - ‬7 min drive
  • ‪料理茶屋花さがみ - ‬5 min drive
  • ‪はつ花そば 本店 - ‬5 min drive
  • ‪箱根上の湯スイッチバックカフェ - ‬10 min drive
  • ‪山そば - ‬5 min drive

About this property

Hoshino Resorts KAI Hakone

  • When you stay at Hoshino Resorts KAI Hakone, you'll be within a 15-minute walk of Hakone Hot Springs and Tenzan Onsen. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. Also, this ryokan is within a short drive of Fuji-Hakone-Izu National Park.

At a glance

Hotel size

    • 34 rooms

Arriving/Leaving

    • Check-in start time: 2:30 PM; Check-in end time: 6 PM
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Half Board is not included in the Half Board rate for children aged 0-2.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (2 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Onsite parking limited

Other information

    • Smoke-free property

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Reviews

Hoshino Resorts KAI Hakone Reviews

9.0

Wonderful

9.8

Cleanliness

8.8

Location

9.4

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast offered authentic traditional Japanese food with excellent service. (4 reviews)
  • The restaurant served authentic traditional Japanese food with great ingredients and service. (3 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

Stunning oasis in the mountains. The onsen is beautiful and food is incredible.
Verified review

8/10 Very good

Our hotel room had a wonderful ambience which we have enjoyed very much. Unfortunately this was not matched by the quality of service. In particular it would be reasonable to expect that the staff in a hotel with high percentage of international guests would have at least some rudimentary English skills. Also it’s worth to be aware, that whilst there is a city bus line near the hotel there is not much by the way of walking tracks or parks nearby. Having an option of regular hotel shuttle to Yumoto also would be appropriate for a hotel at this price point.
Verified review

8/10 Very good

Rooms were well sized and immaculate. Onsen was vey nice and not crowded. Meals were good with very good ingredient and service. Commic
Verified review

10/10 Exceptional

Great Staff. Great food. Love the tea space where you can put your foot under the warm table. Even you can’t have your onsen, you can attend the workshop to make a beautiful photo frame with wood.
Verified review

10/10 Exceptional

Amazing service from wait staff at dinner and breakfast with gourmet transitional Japanese food. Onsen view was beautiful.
Verified review

10/10 Exceptional

Excellent service, experience l, and onsen. The food was great, nothing to complain about with the overall experiences.
Verified review

10/10 Exceptional

This was an unique experience. The hot spring bath, the Japanese traditional room overlooking the river, the kaiseki dinner. It was such a wonderful and relaxing experience. I wish we stayed 1-2 days longer. Highly recommended beautiful place.
Verified review

10/10 Exceptional

Staff were very kind and respectful. Room was clean and spacious. Room had a gorgeous view of the river and trees. We enjoyed the very authentic traditional Japanese food served at breakfast and dinner. The public onsen is fantastic and the area also includes a sauna and a cold plunge. Be aware that guests with large tattoos are not permitted. Would not recommend the Japanese traditional room for guests over 5’8ft as the doorways are very low. My boyfriend had hit his head numerous times. Otherwise, our stay was great and would recommend Kai Hakone!
Verified review

10/10 Exceptional

From beginning to end, it was an unforgettable experience.
Verified review

10/10 Exceptional

rooms were best we stayed at by far quality beds
Verified review

10/10 Exceptional

A memorable trip.

Excellent services. Relaxing atmosphere and good experience with Japanese banquet meal.
Verified review

4/10 Fair

Property cannot service western travelers, lack of language is a big problem , it is not a luxury property with some nice spring pool and clean rooms , food variety and quality poor appeals only Domestic market, transportation is a problem also with limited taxi and hotels does not have shuttle, I ended up paying a $1 for boiled egg for my son which they refused to accommodate 2 days and finally agreed
Verified review

6/10 Good

Unbelievable mistake

Before making reservation, I've sent email to the hotel if they can provide us porter service because there are total 7 adults and 3 child with a lot of luggages due to 11 days of trip. Ms.Kaori replied me yes they can provide me porter service so I made reservation and also reserve taxi for the guide at 20.00 who stay nearby since 17Sep. After reservation, I keep contact with the hotel about this to ensure everything is smooth with Ms.Eri and Mr.Rei. One the day of arrival 18Dec, guide reconfirm with the hotel again but was informed that no proter service and no taxi until 22.00. What happen!!...The hotel keep confirm me these kinds of service until 2 days before arrival. The hotel inform me that it's call center at Okinawa who confirm me not the hotel. I don't belive that I heard this from the hotel in Japan. Fortunately, the hotel took small truck to help our luggage but no taxi anyway. I have to ask for another hotel where guide stay to pick up guide instead. I don't know what happen but you should explian better than this.
Verified review

10/10 Exceptional

Grosses, elegant-japanisch eingerichtetes zimmer mit traumhaften Bluck auf die Baumwelt des Tals
Verified review

10/10 Exceptional

Tout était parfait, accès facile grâce au bus. Le cadre reposant du torrent juste à coté.
Verified review

10/10 Exceptional

좋은 숙소입니다. 탕은 조금 작기는 합니다.
Verified review

4/10 Fair

溫泉湯屋
Verified review

10/10 Exceptional

Hermosas vistas

Ubicado en medio del bosque y cerca de un rio. El hotel es precioso aunque sus areas comunes necesitan un poco de renovación
Verified review

10/10 Exceptional

地理位置靜謐, 餐飲精緻, 房間寬敞舒適, 溫泉美景映襯
Verified review

10/10 Exceptional

Bell’albergo, non si può avere un caffè a colazione , orari rigidi per fare colazione come in ogni albergo in Giappone. Premetto che la cucina giapponese è la mia preferita Ma la colazione dovrebbe essere flessibile dando la possibilità di ordinare un caffellatte e un ovetto fritto, piuttosto che un brodo e tanti piccoli assaggini. Grazie comunque, le terme sono spettacolari e la stanza pure.
Verified review

8/10 Very good

住宿環境不錯，餐點普普～
Verified review

10/10 Exceptional

四平八穩。

我一連兩晚入住箱根星野兩間不到酒店！這間不是不好！而是界仙石原更加好～
Verified review

10/10 Exceptional

非常赞

完美的住宿，唯一遗憾的是食物并没有达到顶级
Verified review

10/10 Exceptional

新穎低調奢華的日式溫泉旅館

新穎低調奢華的日式溫泉旅館, 非常舒適, 晚餐和早餐也很豐盛, 大浴場有山林的景色, 沒有什麼能挑剔的, 完美
晚餐菜單
Verified review

6/10 Good

워낙에 유명한 호시노 리조트라 묻지도 따지지도 않고 갔습니다. 룸컨디션, 직원들의 접객태도, 인테리어의 디테일 모두 훌륭합니다. 하지만 7-80만원 하는 료칸에 딱 대욕탕 두개만 있다는것. 식사가 보여지는것 만큼 훌륭하지 않다는것이 아쉽습니다. 이 값이면 그냥 전통적인 료칸에 갈 것 같아요. 한번 경험하긴 좋지만 두번 가지는 않겠습니다.