TERRIBLE EXPERIENCE! Even though I paid the full price on Hotels.com, I was asked to pay again at the hotel. The hotel manager (who is an old man apparently not good at technology) kept on saying he did not get the money and threatened us to call the police (I wish he did, maybe they could have helped us - the thing that he did not do). That's even though I showed him my receipt! I contacted Expedia and they also called him and tried to explain how he can check the payment but he did not listen to them either. In the end, after an hour of phone calling and trying to calm the old man down, thanks to Hotels.com Customer Service, the money we paid was refunded to us and we paid again at the hotel. So, question is: WHY IS YOUR HOTEL LISTED ON HOTELS.COM IF YOU DO NOT KNOW HOW TO USE IT?
Funny thing: In the very end, he blamed us for not returning the room key this time and then he figured out that the key was in his pocket. Gosh!