Overall, the location was great and the room was nice. The bathroom, kitchen, and sleeping area were all comfortable and well-equipped. However, our stay was let down by issues with check-in and housekeeping.
We arrived at 3:20pm, despite check-in being from 3:00pm, and the check-in iPad showed that our room was not yet ready. After collecting our key from the lockbox, we went upstairs and found cleaning supplies in and around the room with no staff present. The housekeeper eventually returned and finished around 3:40pm.
While we understand delays happen, the interaction felt uncomfortable. The housekeeper appeared annoyed that we were waiting, despite the room being late, and there was no communication or apology. It seemed she was rushing to finish, as the towels were hastily placed and the floor appeared unevenly cleaned.
To the property's credit, they recognised the delayed check-in and kindly offered us a complimentary late checkout, which we appreciated.
We also noticed a few maintenance issues. Some furniture felt worn, and one furniture leg detached completely. We reattached it ourselves and took a photo in case wewere to be blamed.
The following morning, we saw the same housekeeper on a break outside the property. She appeared to give us several dirty looks, which left us feeling somewhat unwelcome and added to the discomfort from the previous day.
Great location and room, but improvements to maintenance and guest interaction would enhance the experience.