When you stay at Ocean View Apartments – Increíble, you'll be just a 5-minute drive from Delfines Beach and Iberostar Cancun Golf Course. Guests can take a dip in the outdoor pool and indulge in massages. A poolside bar and a terrace are other highlights, and apartments offer up nice touches like designer toiletries and Select Comfort beds with Egyptian cotton sheets.
Blvd Kukulkan Km 19.5, Zona Hotelera, Cancún Plaza Condominiums, Cancun, QROO, 77500
What's nearby
Nichupté Lagoon - 1 min walk - 0.1 km
Iberostar Cancun Golf Course - 16 min walk - 1.4 km
El Rey Ruins - 4 min drive - 2.5 km
El Rey Ruins Trailhead - 4 min drive - 2.5 km
Delfines Beach - 4 min drive - 2.8 km
Getting around
Cancun Intl. Airport (CUN) - 13 min drive
Tulum Intl. Airport (TQO) - 142 min drive
Restaurants
Arena Sports Bar - 7 min walk
Marco Polo Restaurante - 7 min walk
Azvl - 1 min walk
Restaurant Las Fuentes - 7 min walk
Sun Palace - 2 min walk
About this property
Ocean View Apartments – Increíble
When you stay at Ocean View Apartments – Increíble, you'll be just a 5-minute drive from Delfines Beach and Iberostar Cancun Golf Course. Guests can take a dip in the outdoor pool and indulge in massages. A poolside bar and a terrace are other highlights, and apartments offer up nice touches like designer toiletries and Select Comfort beds with Egyptian cotton sheets.
At a glance
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Contactless check-in available
Express check-out available
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
DONE
Special check-in instructions
There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Children (18 years old and younger) not allowed
No cribs (infant beds)
PETS
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Onsite parking includes off-street options
VPN_KEY
Other information
Designated smoking areas (fines apply)
Property amenities
Beach
Private beach
Beach towels
Beach umbrellas
Beach sun loungers
Pool/Spa
Outdoor pool
Umbrellas
Sun loungers
Massages
Spa services
Internet
Free WiFi
Parking and transportation
Free self parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options
Dining
1 swim-up bar and 1 poolside bar
Minibar
Bedrooms
Premium bedding
Egyptian cotton sheets
Select Comfort bed
Pillow menu
Bed sheets provided
Bathrooms
Free toiletries
Hair dryer
Towels provided
Toilet paper
Soap
Shampoo
Entertainment
30-inch Smart TV with digital service
Outdoor areas
Terrace
Garden
Outdoor furniture
Laundry
Laundry facilities
Laundry detergent
Work spaces
Laptop workspace
Comfort
Air conditioning
Ceiling fan
Pets
No pets allowed
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Handrails in stairways
Stair-free path to entrance
Wheelchair accessible
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Designated smoking areas (fines apply)
Services and conveniences
Safe
Virtual front desk
Location highlights
Near the ocean
Near the sea
On the waterfront
Things to do
Outdoor pool access nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Fire extinguisher
General
Individually decorated
Individually furnished
Connecting/adjoining rooms avaliable
Property does not allow children
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Fees & policies
Refundable deposits
Deposit: USD 250 per accommodation, per stay
A damage deposit of USD 250 will be collected before check-in
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Does Ocean View Apartments – Increíble offer free cancellation for a full refund?
Yes, Ocean View Apartments – Increíble does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Ocean View Apartments – Increíble?
Yes, there's an outdoor pool.
Are pets allowed at Ocean View Apartments – Increíble?
Sorry, pets aren't allowed.
Is parking offered on site at Ocean View Apartments – Increíble?
Yes, there's free self parking. Onsite parking includes off-street options.
What are the check-in and check-out times at Ocean View Apartments – Increíble?
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
What is there to do at Ocean View Apartments – Increíble and nearby?
Ocean View Apartments – Increíble has a private beach, an outdoor pool, and spa services, as well as a garden and access to a nearby outdoor pool.
What's the area around Ocean View Apartments – Increíble like?
Ocean View Apartments – Increíble is located on the waterfront in Zona Hotelera, a short 5-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 19 minutes' walk from El Rey Ruins.
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Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2
Cleanliness
7.6
Location
7.8
Staff & service
7.4
Property conditions & facilities
Reviews
Verified
8/10 Very good
Nov 19, 2025
Confortable , great view, very convenient location to beach and bus , big room , clean , big fridge good for long stay (20 days ,for dental at Prime dentist )will come again .
Kim
Kim, 19-night trip
Verified
10/10 Exceptional
Jul 20, 2024
Location! Location!
Enzo
Enzo, 4-night trip
Verified
8/10 Very good
Oct 24, 2025
The room was very clean and the staff were nice and helpful. We had a couple of minor issues with the toilet and the keypad. Both were addressed by the manager.
Casie
Casie, 10-night trip
Verified
10/10 Exceptional
Sep 26, 2023
Amazing balcony view! I had a relaxing 4-night stay ☺️
Leslie Gwynne
Leslie Gwynne, 4-night trip
Verified
10/10 Exceptional
Dec 18, 2024
It was in great location. It provides all I need for small kitchen / cooking. It was a little confusing for check in process first becaus there is no reception desk but staff was very helpful. My wife loved this place. View was gorgeous as well as nice pool in the property.
Jeong
Jeong, 5-night trip
Verified
8/10 Very good
Feb 5, 2024
The best part is the view. It is rso gut with n the beach. Great for a quick getaway.
ZINA
ZINA, 1-night trip
Verified
10/10 Exceptional
Dec 21, 2024
It was a little difficult to find initially but once I understood the layout it was fine. The room is clean, neat, well maintained and has incredible views.There is a bodega on site for basic needs. There is restaurant on site overlooking the ocean. There are several restaurants in walking distance. The busses in Cancun are easy to use to go up town for shopping.
Elizabeth
Elizabeth, 4-night trip
Verified
10/10 Exceptional
Jan 22, 2026
Good
Jesus
Jesus, 4-night trip
Verified
10/10 Exceptional
Dec 13, 2025
Clean
Jorge
Jorge, 4-night trip
Verified
10/10 Exceptional
Sep 15, 2025
Great Time! I would definitely recommend!
Vadim
Vadim, 3-night trip
Verified
10/10 Exceptional
Jun 22, 2025
I had a really great time, definitely rec
Dawit
Dawit, 4-night trip
Verified
8/10 Very good
Dec 5, 2025
The sea view from the condo balcony is amazing and room was clean. Communication with the host was good and the host was kind enough to provide late checkout on request. Only con was, extra towels could have been provided as daily cleaning is not included
Subhashini
Subhashini, 3-night trip
Verified
6/10 Good
Jan 17, 2023
The pool area was awesome. Close beach access
Lisa
Verified
2/10 Poor
Nov 2, 2025
Very old
derek
derek, 9-night trip
Verified
10/10 Exceptional
Dec 20, 2022
JUST GREAT WE ARE COMMING BACK
RICARDO
RICARDO, 2-night trip
Verified
6/10 Good
Feb 4, 2024
Property is great. Rooms are very dated and ours was very dirty.
Brian
Brian, 3-night trip
Verified
4/10 Fair
Feb 23, 2025
No Hot Water but great view.
Amazing view and comfortable bed but there was no hot water and when we reported the issue nothing was done to fix it or compensate us for our loss.
Verified traveler
4-night trip
Verified
10/10 Exceptional
Jan 31, 2023
Oceanview beautyful . Restaurant not good, and very expensive, bad food quality.
Jesus
Jesus, 1-night trip
Verified
10/10 Exceptional
Jan 14, 2025
The person on the front desk said, you’re booking is a fake, and I had to be on the phone with Expedia over the hour, they couldn’t understand how come it’s fake, if everything is good.
When we came back to the property, and started to argue, whey found my reservation.
Bogdan
Bogdan, 4-night trip
Verified
10/10 Exceptional
Jun 11, 2023
INCREDIBLE views is correct! 😍 Some of the common areas need to be updated (like missing ceiling tiles, so I had my doubts when I first walked around to get to my room) but I’m rating the room - you CANNOT beat the views and the service was GREAT! Very easy check in, fast communication and I absolutely LOVED the unit I was assigned. It has been COMPLETELY remodeled and will be staying here again. Room was very comfortable and well-equipped. Waking up to that view is the best thing and the pool is amazing as well. I give the host 10 stars for the quick responses/communication and checking in to see if I needed anything. Housekeeping was good. I felt at home and I’m looking forward to booking here again soon.
Ariadna
Verified
2/10 Poor
Mar 16, 2025
Terrible customer service that is mostly unresponsive.
Ryan
Ryan, 3-night trip
Verified
4/10 Fair
Mar 11, 2025
The communication is very poor. Checking in was horrible as phone #given wasn’t answered. Less than 24 hrs to go told to use WhatsApp. The tv, safe didn’t work for duration items in suite weren’t supplied as stated. The ad is misleading and overstated. They didn’t tell us about steep stairs to access unit. The lack of replies was the worst as they had my money and didn’t seem to care. The plaza is nice and there are many different owners.
Hayden
Hayden, 14-night trip
Verified
2/10 Poor
Feb 10, 2024
Wosrt experience. Waited at main gate for two hours. Host forgot to send us room number and code. Then a shady lady came to show us the room took $350 cad deposit on top of room charges that we paid and left without the details.
Stove wire was broken i text to host to let her know and get fixed. She blamed on me. Still waiting on my deposit to get back.
Jaspreet
Jaspreet, 2-night trip
Verified
2/10 Poor
Aug 9, 2023
I did reservation for a hotel and I paid.
The system changed the date for some season and I wasn’t able to change the date on the reservation.
I contacted to customer services and they said no able to contact to the hotel they no have correct number .I was talking to 3 different customer service representative nobody helped me
They said I’m not able to change date for my hotel reservations
I lost my money I will never use this company again
szabolcs
szabolcs, 1-night trip
Verified
4/10 Fair
Feb 8, 2024
Check in was easy and well communicated but that was the only good thing about this stay.
3 of us stayed in the room, which had been stated in our booking but the room only had towels for 2. Both times when I WhatsApped for 1 more it was said there was no one available at the time to provide me one . When I went down to reception, they told me they couldn’t provide me anything as the room we were in wasn’t part of the larger complex - so only communication was through WhatsApp.
There was a long thick hair attached to one of the mugs when we arrived, a swimsuit hygiene liner still stuck to the cupboard, the stovetop didn’t work and it appeared that someone had cooked eggs in the kettle? (Long white stringy things on the inside sides of the kettle). There was also a mystery cupboard above the wardrobe that looked to be full of old used towels.
We had booked for 7 nights but only stayed 3 before we decided we just had to go somewhere else