Hotel Gran Palace puts you within a 10-minute drive of Plaza de Armas and Costanera Center. Guests can relax at the hot tub, work out at the 24-hour fitness center, or grab a bite to eat at the restaurant. Also, this hotel is within a short drive of Parque Arauco Mall. Public transportation is just a short walk: Armas Station is 6 minutes and University of Chile Station is 9 minutes.
Hotel Gran Palace puts you within a 10-minute drive of Plaza de Armas and Costanera Center. Guests can relax at the hot tub, work out at the 24-hour fitness center, or grab a bite to eat at the restaurant. Also, this hotel is within a short drive of Parque Arauco Mall. Public transportation is just a short walk: Armas Station is 6 minutes and University of Chile Station is 9 minutes.
At a glance
Hotel size
107 rooms
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 15
Check-out time is noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 15
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 50+ Mbps)
Parking
Free onsite self parking
Onsite parking limited
Height restrictions apply for onsite parking
Transfers
Airport shuttle on request (available 24 hours)*
Offsite
Area shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast 7:00 AM–10:30 AM on weekdays and 7:00 AM–10:30 AM on weekends
Hosted evening meals daily for a surcharge
Restaurant
Coffee/tea in a common area
Room service (limited hours)
What to do
Shopping
Working away
Business center
10 meeting rooms
Conference center (12917 square feet of space)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Facilities
24-hour fitness center
An indoor pool
Hot tub
Accessibility
Elevator
Elevator door width (inches): 39
Wheelchair-accessible public washroom
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Accessible airport shuttle
Room amenities
Be entertained
32-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Minibar
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Bathtub only
Soap and shampoo
Hair dryer
Towels
Toilet paper
Stay connected
Free WiFi (speed of 50+ Mbps)
Phone
More
Daily housekeeping
In-room safe
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
Optional extras
Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one-way, maximum occupancy 2)
Area shuttle service is offered for an extra charge
Hosted evening meal costs USD 25
Renovations and closures
The following facilities will be closed during December, November, January, February, March, and October:
Bar/Lounge
Business center
Dining venue(s)
Fitness facilities
Sauna
Spa
Swimming pool
Children & extra beds
Rollaway beds are available for USD 26.0 per night
Pets
Service animals exempt from fees
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 1:00 PM to 9:00 PM
Policies
Extra-person charges may apply and vary depending on property policy.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Hotel Gran Palace Santiago
Gran Palace Santiago
Gran Palace
Hotel Gran Palace Hotel
Hotel Gran Palace Santiago
Hotel Gran Palace Hotel Santiago
Frequently asked questions
Does Hotel Gran Palace offer free cancellation for a full refund?
Yes, Hotel Gran Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Gran Palace?
Yes, there's an indoor pool. Guests have pool access from 1:00 PM to 9:00 PM.
Are pets allowed at Hotel Gran Palace?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Gran Palace?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Hotel Gran Palace?
Yes, an airport shuttle is available. The charge is USD 50 per vehicle one-way.
What are the check-in and check-out times at Hotel Gran Palace?
Check-in start time: 2 PM; Check-in end time: anytime. Check-out time is noon.
What is there to do at Hotel Gran Palace and nearby?
Hotel Gran Palace has an indoor pool and a 24-hour fitness center, as well as a hot tub.
Are there restaurants at or near Hotel Gran Palace?
Yes, there's an onsite restaurant.
What's the area around Hotel Gran Palace like?
Hotel Gran Palace is in Downtown Santiago, a short 6-minute walk from Armas Station and 4 minutes' walk from Plaza de Armas.
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Reviews
Hotel Gran Palace Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
8.4
Location
8.6
Staff & service
7.8
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was great with plenty of options, including fresh fruit, pastries, and juices. (5 reviews)
The spa with its pool, jacuzzi, and jets is very enjoyable. (3 reviews)
We enjoyed our stay here. It’s very close to the old town so you can walk everywhere, and parking is close if needed. We had a really nice meal at the hotel restaurant, and there are plenty of other restaurants within walking distance too. It’s the perfect location!
Verified review
10/10 Exceptional
Jan 11, 2026
Great location. Breakfast was good. Staff was helpful.
Verified review
8/10 Very good
Mar 15, 2026
Very friendly staffs,
cleaning lady did excellent job to clean the room in indetails.
Swimming pool/Spa is not as well mainteaned.
Verified review
8/10 Very good
Dec 10, 2025
Nice staff, room was clean but showing its age. Vinyl flooring has been installed but they did a terrible job and degraded the room. Bathtub was a plus for this weary traveler.
Verified review
8/10 Very good
Mar 15, 2026
Good hotel in the Centre of the city.
Verified review
8/10 Very good
Apr 3, 2026
Hotel centrally located,,,,,,,,,everything within walking distance pool was nice,,,,,.,staff very friendly,breakfastnice
Verified review
8/10 Very good
Apr 22, 2026
Very nice and convenient. I recommend this hotel
Verified review
8/10 Very good
Apr 14, 2026
breakfast ok. nearby shops ok
Verified review
10/10 Exceptional
Mar 15, 2026
Very center shop’s nearby
Verified review
8/10 Very good
Apr 6, 2026
Cool place construction in the rooms next to us was noisy
Verified review
8/10 Very good
Jan 6, 2026
All very nice
Verified review
8/10 Very good
May 5, 2026
.
Verified review
10/10 Exceptional
Jan 7, 2026
The room was spotless , the staff were helpful in finding activities in the area, they helped us with bus connections and subways. We needed to apply for our E-Visa for Brazil and were able to help us with the application. The swimming pool was a nice relax after a busy day.
Breakfast in the morning was great, with alot of variety.
The location is in the middle of downtown where most tourist attractions are, yet close to the subways and buses to explore further out.
Verified review
4/10 Fair
Mar 27, 2026
They had construction/remodeling going on, and it was loud all day; they never mentioned it.
Verified review
8/10 Very good
Feb 23, 2026
Yes.
Verified review
4/10 Fair
Dec 6, 2025
Room, particularly bathroom, smelled like a sewer but it was rated high. There was no coat hangers. Small refrigerator wasn't working. Then they moved me to another room next day and it was tad better.
Certainly not a 3 star hotel as rated.
Verified review
6/10 Good
Jan 10, 2017
The hotel is sharing a building with other services, and the common area need refurbishing.
The mattress is bad and bent, needs replacement. Same for pillows that are not soft, basically below the standard of 4 stars hotel.
There was a kind of fan outside that was too loud during the night. The room is bad sound insulated.
The customer service was very good and friendly.
Verified review
8/10 Very good
Sep 9, 2026
Acomodações muito velhas,porém a cama boa e o café da manhã muito farto.
Verified review
10/10 Exceptional
Aug 23, 2026
Muito bom o hotel! Os funcionários foram excelentes, o restaurante é muito bom também
Verified review
10/10 Exceptional
Aug 14, 2026
Quarto limpo, café da manhã muito gostoso e localização ótima.
Verified review
2/10 Poor
Aug 10, 2026
Os quartos não eram bem limpos, as tomadas de energia não funcionavam, me entregaram um quarto com a cama de solteiro quebrada. Experiência frustrante.
Verified review
10/10 Exceptional
Jul 29, 2026
Excelente localização, bom breakfast, pessoal muito atencioso e prestativo. Aprovado com louvor.